Yenny Jacobs
Nashville,TN
Summary
Patient Operations & Experience Specialist with 2+ years in aesthetics and 3+ years in high-end customer service. Proven ability to manage high-volume patient flow, coordinate pre- and post-operative care, handle medical clearances, insurance, and execute seamless front office operations. Strong background in consult management, scheduling, payment processing, and EMR accuracy. Adept at improving administrative systems and supporting clinical teams.
Overview
2026
2026
years of professional experience
Work History
Patient Concierge
Airsculpt
01 2024 - Current
- Manage front office operations for 30+ patients daily, ensuring accurate check-ins, check-outs, and chart preparation.
- Create new patient charts, process intake documents, and maintain EMR accuracy using MyAestheticsPro.
- Schedule pre-op and post-op appointments, coordinate surgical timelines, and handle reschedules efficiently.
- Send and track Docusign forms for all new patients; ensure compliance and completed documentation before appointments.
- Request and follow up on medical clearances to support safe surgical workflows.
- Process payments and financing applications using multiple platforms (CareCredit, PatientFi, CredCompare, Alpheon, Cherry, LendingClub).
- Communicate with MDs, clinical staff, and management to streamline patient flow and reduce front desk bottlenecks.
- Handle high call volume with accuracy, professionalism, and rapid multitasking.
Spa Supervisor
JW Marriott
06.2023 - 01.2024
- Led spa operations including staff training, inventory management, and guest relations in a luxury hospitality setting.
- Greeted guests, conducted spa tours, and ensured consistent five-star experiences.
- Maintained treatment room standards through daily inspections and collaborated with the Spa Director on quality improvements.
- Managed opening/closing duties, cash handling, and sales tracking to support monthly revenue goals.
- Increased spa revenue by developing and promoting special spa packages and seasonal offers.
- Collaborated with other department leadership teams to create seamless guest experiences throughout the hotel property.
Spa Concierge
JW Marriott
05.2022 - 06.2023
- Managed appointment scheduling, guest check-in/check-out, and client inquiries.
- Recommended and sold spa packages and products based on client preferences.
- Maintained cleanliness and organization of spa facilities, locker rooms, and guest amenities.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
Lancome Beauty Advisor
Dillard's Department Store
10.2021 - 05.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided personalized makeup consultations and product recommendations.
- Increased sales revenue by effectively upselling, promoting new launches, and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Server
Carrabba's
09.2020 - 11.2021
- Managed orders, payments, and table turnover efficiently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Optician Technician
HM Calvert MD and Associates
02.2020 - 10.2020
- Assisted with insurance questions, ophthalmic and prior authorizations of medications and glasses.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Conducted pretest procedures to gather data before exams and make eye appointments more efficient and productive.
- Scheduled appointments and maintained accurate medical records.
Languages
Spanish
Native or Bilingual
Timeline
Spa Supervisor
JW Marriott
06.2023 - 01.2024
Spa Concierge
JW Marriott
05.2022 - 06.2023
Lancome Beauty Advisor
Dillard's Department Store
10.2021 - 05.2022
Server
Carrabba's
09.2020 - 11.2021
Optician Technician
HM Calvert MD and Associates
02.2020 - 10.2020
Patient Concierge
Airsculpt
01 2024 - Current