Summary
Overview
Work History
Skills
Education
Languages
Timeline
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Yensy Guillen

Waldorf,MD

Summary

Dynamic Client Services Coordinator at Caring for Life LLC with a proven track record in client relationship building and effective scheduling. Expert in CRM software, I enhanced operational efficiency and client satisfaction through streamlined processes and team collaboration. Committed to fostering positive client experiences while managing multiple accounts and mentoring team members.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

Client Services Coordinator

Caring for Life LLC
01.2025 - Current
  • Coordinated client communications to ensure timely responses and satisfaction.
  • Managed appointment scheduling to optimize team efficiency and resource allocation.
  • Assisted in onboarding new clients by providing essential information and support.
  • Streamlined documentation processes for improved accuracy and compliance.
  • Collaborated with cross-functional teams to resolve client issues effectively.
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed personalized care plans based on individual client assessments.
  • Trained new caregivers on best practices and company policies.
  • Coordinated staffing schedules to ensure optimal workforce allocation and operational efficiency.
  • Managed candidate sourcing through various platforms, enhancing talent pool quality and diversity.
  • Developed onboarding processes that improved new hire integration and reduced time-to-productivity.
  • Collaborated with hiring managers to identify staffing needs and develop tailored recruitment strategies.
  • Maintained accurate employee records within HRIS, ensuring compliance and data integrity across the organization.
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Developed and facilitated new-hire orientations.
  • Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
  • Developed strong relationships with clients, leading to repeat business and long-term partnerships.
  • Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
  • Assisted with personnel records management to support recordkeeping accuracy.
  • Coordinated background checks, reference evaluations, and drug screenings as part of due diligence for successful placements.

CNA

Tontelin Roland LLC
01.2023 - Current
  • Assisted patients with daily living activities, promoting comfort and dignity.
  • Monitored vital signs, ensuring timely reporting of changes to nursing staff.
  • Supported healthcare team in maintaining a clean and safe environment for patients.
  • Documented patient care accurately, contributing to effective communication within the team.
  • Collaborated with interdisciplinary teams to enhance patient care strategies.

Private Caregiver

Caring for life LLC
11.2022 - 01.2025
  • Administered daily medication and health monitoring for clients to ensure compliance with care plans.
  • Assisted clients with personal hygiene and mobility support, enhancing overall quality of life.
  • Developed tailored care routines based on individual client needs, fostering a sense of independence.
  • Coordinated communication between healthcare providers, family members, and clients to streamline information flow.

CNA

Bright view assisted living
03.2020 - 11.2022
  • Assisted with personal hygiene tasks, enhancing patient dignity and well-being.
  • Collaborated with healthcare team members to develop individualized care plans for patients.
  • Assisted patients with daily living activities, promoting independence and dignity.

Skills

  • Planning and scheduling
  • Relationship management
  • Client engagement strategies
  • Collaborative teamwork
  • Timely project delivery
  • Dementia care
  • Compassionate care
  • Emotional support
  • Alzheimer's care
  • Meal preparation
  • Medication administration
  • Behavioral management
  • Ambulation assistance
  • Diabetes care
  • Seizure management
  • Toileting assistance
  • Range of motion exercises
  • Transfer assistance
  • Fall prevention
  • Elderly care
  • Daily living assistance
  • Verbal and written communication skills

Education

HB Woodlan
Arlington, VA
02.2014 - 01.2016

CNA

Astar Education Institute
Manassas, VA
07.2019 - 09.2019

Languages

Spanish
Native or Bilingual

Timeline

Client Services Coordinator

Caring for Life LLC
01.2025 - Current

CNA

Tontelin Roland LLC
01.2023 - Current

Private Caregiver

Caring for life LLC
11.2022 - 01.2025

CNA

Bright view assisted living
03.2020 - 11.2022

CNA

Astar Education Institute
07.2019 - 09.2019

HB Woodlan
02.2014 - 01.2016

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Yensy Guillen