Yeny Cruz

• Process credit loan applications, presents loan solutions based on customer needs, and enthusiastically presents all available sales products.Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.Assist the Branch Manager by preparing reports as needed.Maintain compliance in the branch.In manager’s absence, coordinate functions and daily operational issues through communication with the District Manager.Learn Federal, State, and Local Application Consumer laws to ensure compliant actions. May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.

Administrative assistant Clerk

Houston, TX

Gonzalezolivierillc/ Sep 2017 to Oct 2021

Answered phone calls and asked appropriate questions to determine which

department or staff member could be of service.

Take payments, contact clients regarding account balance. Send letter to client of

non-contact. Enroll client to automatic payment system. Make collection calls.

Monitored office supply inventory and create files for new cases.

Responded to client and legal assistant inquiries via email and telephone, providing

updated and accurate information.

Delivered exceptional customer service through direct communication with clients and

team members.

Customer Service Representative

Houston, TX

Regional Finance/ Oct 2013 to Jul 2015

Assisted customers in making payments on accounts and setting up payment plans.

Process customer application and pulled credit. Close personal loans, Do title loan.

Process live checks that we send to new clients. Process furniture application we also

finance. Send welcome letter to clients. Payments collector.

Make courtesy calls, collections, respond to inbound calls.

Sears/ Sep 2009 to Sep 2013

Operated cash register, collected payments and provided accurate change.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Helped customers find specific products, answered questions and offered product

advice.

Accepted cash and credit card payments, issued receipts and provided change.

Observed company return policy when processing refunds by inspecting merchandise

for wear or damage.

Cashier Houston, Tx

Houston, TX

The Athlete's Foot Group/ Jul 2008 to Aug 2009

Operated cash register, collected payments and provided accurate change.

Processed sales transactions, shipping and receiving of merchandise through fedex

tracking system. Tag merchandise.

Accepted cash and credit card payments, issued receipts and provided change.