Yeon “Gavin” Chung
Summary
Entrepreneurial Business Owner experienced in building operations from the ground up through strategic and scalable approaches. Achieved business success by identifying and capitalizing on emerging opportunities while demonstrating strong planning, problem-solving, and team-building capabilities. Fostered a collaborative environment by effectively training staff to meet customer and business needs, promoting respect and understanding across diverse backgrounds.
Overview
21
21
years of professional experience
Work History
Owner/Operator
KORN STAR
Seattle, Washington
01.2005 - Current
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Oversaw customer service initiatives to enhance client satisfaction.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Collaborated with suppliers to maintain quality product standards.
- Developed and implemented efficient inventory management processes.
- Analyzed market trends to adapt business strategies effectively.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Ensured compliance with health and safety regulations on-site.
Franchise Owner
Quizno’s Subs
Seattle, Washington
03.2006 - 04.2011
- Managed daily operations of Quizno's Subs franchise location.
- Recruited, trained and managed a team of employees to deliver excellent customer service.
- Fostered positive customer relationships through exceptional service.
- Developed marketing strategies to attract local customers.
- Ensured adherence to food safety and sanitation regulations.
- Handled day-to-day business issues expertly to maintain efficient, successful operations.
- Oversaw inventory management and supply chain processes.
- Implemented cost control measures to reduce waste.
- Maintained financial records, such as income statements, balance sheets and budget reports.
- Created policies and procedures that ensured compliance with local regulations and laws.
- Conducted staff performance evaluations and provided feedback.
Education
Some College (No Degree) - Business
University of Washington
Seattle, WASkills
- Business management
- Financial oversight
- Revenue growth strategy
- Marketing strategy
- Operational excellence
- Inventory management
- Customer relationship management
- Staff training
- Team leadership
- Performance evaluation
- Effective communication
- Problem solving
Languages
English
Professional
Korean
Limited
Timeline
Franchise Owner
Quizno’s Subs
03.2006 - 04.2011
Owner/Operator
KORN STAR
01.2005 - Current
Some College (No Degree) - Business
University of Washington