Yeonsaem Hong
Brea,CA
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
17
17
years of professional experience
Work History
Customer Service & Accounting Assistant
Eagle Freight LLC
08.2020 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Director of English Institution
YBM Perfect English
03.2016 - 01.2020
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
English Teacher
Pyeongtaek High School
03.2007 - 02.2014
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Education
Bachelor of Science - Business Administration
Centenary University
Hackettstown, NJ05.2006
Business Administration
Elite College
Wimbledon, UK05.2002
Skills
- Inbound and Outbound Calling
- Quality Assurance Controls
- Staff Training
- Collaborative Environments
- Microsoft Office
- Data Communications
Timeline
Customer Service & Accounting Assistant
Eagle Freight LLC
08.2020 - 09.2023
Director of English Institution
YBM Perfect English
03.2016 - 01.2020
English Teacher
Pyeongtaek High School
03.2007 - 02.2014
Bachelor of Science - Business Administration
Centenary University
Business Administration
Elite College
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