Yeral Detelier Contreras Polanco
Lowell,MA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Driver
Uber And Lyft
Lowell, MA
08.2023 - Current
- Delivered packages to customers in a timely and efficient manner.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Transported clients to specified destinations safely and on-time.
Barber
Santana's Barbershop
Chelmsford, MA
03.2023 - 08.2024
- Established a professional relationship with clients by providing quality haircuts and styling services.
- Provided hair care advice, including product recommendations and styling tips.
- Greeted customers, provided consultation services and identified customer needs.
Customer Service Representative
Infante Grocery
Lowell, MA
03.2021 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Manager
Popeyes
Chelmsford, MA
03.2020 - 02.2021
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
Associate of Science - Computer Science - Secure Software Development
Middlesex Community College - Lowell
Lowell, MASkills
- Passenger Assistance
- Staff Development
- Flexible Schedule
- Service Recommendations
- Bilingual
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Driver
Uber And Lyft
08.2023 - Current
Barber
Santana's Barbershop
03.2023 - 08.2024
Customer Service Representative
Infante Grocery
03.2021 - 01.2023
Manager
Popeyes
03.2020 - 02.2021
Associate of Science - Computer Science - Secure Software Development
Middlesex Community College - Lowell
Similar Profiles
Manishkumar PatelManishkumar Patel
Driver at Uber, Uber Package, Uber Eat & LYFTDriver at Uber, Uber Package, Uber Eat & LYFT
Shanaya PaesShanaya Paes
Driver at Uber / Uber Eats/ Lyft / Instacart / SparkDriver at Uber / Uber Eats/ Lyft / Instacart / Spark
YIDNKACHEW MulunehYIDNKACHEW Muluneh
Driver at Uber And Lyft and uber eatDriver at Uber And Lyft and uber eat