Yeralyn Rodriguez Corona
Lawrence,MA
Summary
Proven leader with a track record of training and mentoring teams at Amazon, achieving over 95% in productivity goals and streamlining workflows to reduce errors by 20%. Skilled in optimizing operations, fostering teamwork, and maintaining high safety and quality standards.
Overview
2
2
years of professional experience
Work History
Supervisor
UPS
09.2024 - Current
- Led and trained team members to ensure efficient package handling, meeting daily productivity and safety goals.
- Monitored workflow and performance, addressing challenges to maintain operational excellence and timely deliveries.
- Ensured compliance with company policies, safety protocols, and operational standards to minimize risks and errors.
- Communicated effectively with team members and management to resolve issues and implement process improvements.
Ambassador
Amazon
11.2023 - 09.2024
- Trained new employees on job-specific tasks, operational procedures, and safety protocols to ensure consistent performance and smooth onboarding.
- Demonstrated workflows and provided hands-on guidance to help new hires develop confidence and proficiency in their roles.
- Fostered a positive and collaborative work environment by addressing trainee concerns and promoting teamwork.
- Monitored trainee progress and offered constructive feedback to help them meet productivity and quality standards.
Customer Service Representative
Brito Wireless
05.2024 - 08.2024
- Assisted customers with bill payments, phone activations, and troubleshooting device issues to ensure excellent service.
- Sold mobile devices, accessories, and additional services, meeting sales targets and promoting customer satisfaction.
- Maintained accurate transaction records and organized inventory to support smooth daily operations.
- Built strong relationships with customers by providing personalized assistance and a friendly, welcoming environment.
Shift Leader
Tropical Smoothie Cafe
04.2023 - 09.2023
- Trained new employees on job-specific tasks, operational procedures, and safety protocols to ensure consistent performance and smooth onboarding.
- Demonstrated workflows and provided hands-on guidance to help new hires develop confidence and proficiency in their roles.
- Fostered a positive and collaborative work environment by addressing trainee concerns and promoting teamwork.
- Monitored trainee progress and offered constructive feedback to help them meet productivity and quality standards.
Education
Methuen High School
Methuen, MA05.2024
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Supervisor
UPS
09.2024 - Current
Customer Service Representative
Brito Wireless
05.2024 - 08.2024
Ambassador
Amazon
11.2023 - 09.2024
Shift Leader
Tropical Smoothie Cafe
04.2023 - 09.2023
Methuen High School
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