Summary
Overview
Work History
Education
Skills
Timeline
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Yerandi Perez

Miami ,FL

Summary

Results-driven professional with 8 years of HUB experience at DHL. Adept at Project Management, staff development, driving productivity, fostering a collaborative work environment and leadership. Demonstrates strong problem solving abilities and communicational skills. Seeking hands on Operational experience at a new HUB.

Overview

10
10
years of professional experience

Work History

Operations Supervisor

DHL Express
Atlanta, Georgia
11.2023 - Current
  • Achieved 99% leadership results in EOS through effective team management and development.
  • Identified and nurtured growth among key contributors to enhance operational performance.
  • Onboarded and managed successful Unload and Utility teams, driving operational excellence.
  • Mentored employees into lead and management positions, promoting career advancement.
  • Maximized throughput to approximately 7,500 PPH across multiple sorts.
  • Contributed to successful implementation of HKG flight on first and second attempts.
  • Launched 'Safer Than Yero' award, enhancing safety culture at ATL HUB.
  • Received 'EOS ALL STAR' award for exceeding 90% in employee engagement and leadership KPIs.

MIA HUB Support Sr. Supervisor

DHL Express
Miami, FL
04.2020 - 11.2023
  • Led and developed a team of 28 direct reports
  • Achieved the highest EOS scores in the HUB for 2 consecutive years (pending 2023 results)
  • Spearheaded key implementations for the MIA HUB such as HMS, GEMA, FSC, and MCT
  • Established processes for unidentified shipments that prevented $7.3 million on average in potential claims annually
  • Oversaw and managed all exception handling area's, along with Communications for the HUB
  • Formed key teams for the MIA HUB in a union environment by identifying key collaborators, providing them with a platform of leadership and empowering them to make changes / make decisions

MIA HUB Support Sr. Manager (Stretch Assignment)

DHL Express
Miami, FL
10.2022 - 04.2023
  • Oversaw Sort Control, Control Center, Exception Handling, and Zero Defects, and Dangerous goods for the MIA HUB
  • Coordinated between LIM, UIO, Ops, and Hub support to roll out a new network flight (UIO)
  • Hyper cared UIO flight with respective stakeholders to drive error % in MIA below 1%
  • Spearheaded coordination efforts between the MIA HUB and service centers to improve Caribbean material process. improving connection % to what they were pre COVID
  • Onboarded new BBX customer's (Galleria Flor, Vista Flor, Farmgirls)

MIA HUB Dangerous Goods Specialist

DHL Express
MIAMI , Florida
08.2015 - 04.2020
  • Conducted self audits to ensure compliance within FAA regulations as well as DHL regulations
  • Supported Management in operational improvements and resolution of DG related problems to deliver top-notch customer service
  • Proactively identified and solved complex problems impacting facility operations regarding Dangerous goods
  • Successfully oversaw key accounts such as Covance, Icon, and Gencell Pharmaceuticals which resulted in increased customer trust, thus resulting in shipping increases and a more profitable network
  • Provided TSA, CTPAT, CCSF, HHV, and DG Awareness training for the facility
  • Completed Data entry for all outbound flights through the company's RCTS software
  • Identified improper loading, undeclared Dangerous goods, and FAA regulatory errors within the company network and created incident reports through RCIR

MIA HUB Security Site Manager

G4S Secure Solutions
Miami, FL
03.2015 - 08.2015
  • Designed security policies, alarm response protocols, and access card guidelines.
  • Developed and updated security procedures and related documentation.
  • Conducted site reviews and security audits and made recommendations to management based on findings.
  • Developed and implemented training procedures for all newly hired personnel.
  • Managed a team of more than 30 guards.
  • Completed Payroll through Secure Access Labor Scheduling.
  • Liaison between G4S and DHL.
  • Held Weekly Supervisor Meetings with Shift Supervisors to ensure improved efficiency and alignment throughout all shifts

Education

Associate of Arts - Business and Management

Miami Dade College
Miami, FL

High School Diploma -

American Senior High School

Skills

  • Project management
  • Staff development
  • Supervision and training of personnel
  • Complex problem solving
  • Fluent English and Spanish speaker/writer
  • Customer oriented
  • Extensive Logistic, HUB, and operational experience
  • Superior knowledge of security, Dangerous Goods practices, air transport regulations, and Project management
  • Capable of Responding promptly and rationally to all emergency situations
  • Leadership and people management
  • Key accounts management
  • Data analysis and reporting

Timeline

Operations Supervisor

DHL Express
11.2023 - Current

MIA HUB Support Sr. Manager (Stretch Assignment)

DHL Express
10.2022 - 04.2023

MIA HUB Support Sr. Supervisor

DHL Express
04.2020 - 11.2023

MIA HUB Dangerous Goods Specialist

DHL Express
08.2015 - 04.2020

MIA HUB Security Site Manager

G4S Secure Solutions
03.2015 - 08.2015

Associate of Arts - Business and Management

Miami Dade College

High School Diploma -

American Senior High School