Yerelli Hernandez
Richardson
Summary
Dynamic professional with extensive experience in team leadership, customer relations, and inventory management. Proven ability to leverage effective communication and mentoring techniques to elevate team performance and foster a collaborative work environment. Demonstrated success in implementing innovative strategies that drive sales growth and enhance customer satisfaction. Committed to continuous improvement and delivering exceptional results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Sales Floor Supervisor
BURLINGTON
06.2021 - 08.2025
- Answered customer telephone calls promptly and in an appropriate manner.
- I welcomed the customer, offering assistance to help find what they are seeking.
- Training cashiers and making sure the front end is clean.
- Operated a cash register for cash and credit card transactions with accuracy.
- Closing the store, verifying the safe, and making deposits.
- Leading my closing team and positioning them in areas around the store.
- Trained new associates on product knowledge and sales techniques, fostering a collaborative environment.
- Supervised sales floor team to enhance customer service and operational efficiency.
- Resolved escalated customer complaints professionally while maintaining company reputation.
Education
A.S. Degree -
Dallas College- Richland Campus
Dallas, TX07.2023
H.S. Diploma - undefined
H-Tech Emmett J Conrad
Dallas, TX05.2023
Skills
- Good Communication
- Problem Solving
- Software Proficiency
- Customer Service
- Cash handling
- Team leadership
- Sales training
- Store management
- Staff supervision
- Closing procedures
- Transaction accuracy
- Bilingual communication
Accomplishments
- Supervised team of 10 staff members.
- Collaborated with team of 5 in the development of Inventory prep.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Floor Supervisor
BURLINGTON
06.2021 - 08.2025
H.S. Diploma - undefined
H-Tech Emmett J Conrad
A.S. Degree -
Dallas College- Richland Campus
AWARDS
Dallas Promise Scholar, Got into Dallas promise because I plan to keep studying.
Goals
Complete Trade school with 4.0 GPA
Attend a community college to earn a Bachelor's Degree in accounting.
Hobbies and Interests
My current hobbies is painting and solving puzzles. I'm also currently interested in learning a new language. I am also going into Trade school during the night.