Yerismar Florentino
Avenel
Summary
Dynamic Customer Service Representative with an excelling in conflict resolution and customer relations. Skilled in efficiently handling escalated calls and resolving disputes, leading to enhanced customer loyalty. Proficient in computer systems, ensuring seamless communication and satisfaction measurement.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Shaking Crab
Clifton, NJ
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
On Time Transportation
Totowa, NJ
01.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Social Work -
Montclair State University
Montclair, NJColonia High School
Colonia, NJ2024
Skills
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Customer satisfaction measurement
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Shaking Crab
12.2024 - Current
Customer Service Representative
On Time Transportation
01.2024 - 12.2024
Bachelor Of Social Work -
Montclair State University
Colonia High School
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