Yerissa Taveras
Yonkers,NY
Summary
Enthusiastic, fast learner, great at teamwork, customer service oriented, good at multitasking, positive & friendly, desire to excel and determination. My years of experience in leadership, customer service, sales and operations have taught me the value of teamwork and personalized service. Driven Operation Associate promoting a career handling logistics management responsibilities successfully. A self-motivated professional known for prioritizing tasks and having excellent time management skills, experience working under elevated amount of pressure to complete duties on time. Ready for a new position that involves overseeing various duties in a fast-paced setting.
Overview
11
11
years of professional experience
Work History
Credit Repair Specialist
i love credit
Bronx, NY
08.2024 - Current
- Evaluated clients' credit reports for inaccuracies and discrepancies.
- Developed personalized credit repair plans based on client needs.
- Communicated with creditors to negotiate debt settlements and removals.
- Monitored clients' progress and adjusted strategies as needed.
- Educated clients on credit management and financial literacy practices.
- Provided ongoing support through regular follow-up consultations.
Lead Associate Operations
JP Morgan Chase
12.2014 - 05.2024
- Work with Branch Manager and Associates to ensure customers financial needs are meet for multiple Branches
- Support Branch manager with the branch operations, including loss controls, compliance and audit standards
- Support many branches with their control and operations needs to ensure branch tasks are up to date
- Process and assist customers with their daily transactions
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Monitored operations and reviewed records and metrics to understand company performance.
- Coordinated employee schedules according to availability and tracked hours worked.
- Employee performance observations to minimize workflow weaknesses.
Education
Associate's Degree - Performing Arts And Business
Bronx Community College
The Bronx, NY01.2012
High School Diploma -
School Of Graphics Communication Arts
New York, NY06-2008
Skills
- Leadership
- Team Management
- Supervision
- Branch Operations
- Compliance Controls
- Operations and Procedural Knowledge
- Organizational Skills
- Compliance audits
Languages
- Spanish, Fluent
- English, Fluent
Timeline
Credit Repair Specialist
i love credit
08.2024 - Current
Lead Associate Operations
JP Morgan Chase
12.2014 - 05.2024
Associate's Degree - Performing Arts And Business
Bronx Community College
High School Diploma -
School Of Graphics Communication Arts