Yerly Marquez
Worcester,MA
Summary
Adaptable and organized professional with a versatile background in customer service and production operations. Recognized for commitment to quality and ability to coordinate teams to achieve production goals and ensure customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
McDonald's
Holden, Massachusetts
06.2024 - Current
- Processed customer orders accurately and efficiently at high-volume restaurant.
- Provided excellent customer service in fast-paced environment to ensure satisfaction.
- Handled cash, credit, and mobile payments while maintaining customer satisfaction.
- Maintained cleanliness and organization of the cashier area to ensure a welcoming environment.
- Collaborated with team members to streamline service during peak hours and busy shifts.
Production Line Team Leader
Industrial Packaging
Webster, Massachusetts
10.2023 - 12.2025
- Coordinated workflow among team members to optimize production efficiency.
- Led daily operations on production line, ensuring timely output and quality standards.
- Resolved conflicts between employees in a professional manner.
- Developed and implemented standard operating procedures for production line operations.
- Monitored production lines to ensure quality control standards were met. ]=
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Prepared products for shipment by packaging and labeling finished products in cardboard boxes or containers.
Machine Operator
Industrialpackaging
Webster, Massachusetts
08.2021 - 09.2023
- Operated machinery to produce high-quality products efficiently.
- Collaborated with team members to ensure smooth workflow and production goals.
- Adhered to safety protocols and maintained a clean work environment.
- Reported equipment malfunctions to maintenance teams promptly for repairs.
- Trained new operators on equipment usage and safety procedures.
- Observe machine operations to detect any problems or defects in the finished product.
- Comply with company policies regarding quality control procedures.
customer service
coketos tienda
giron santander , colombia
01.2016 - 03.2019
- Managed client relationships by providing exceptional customer service.
- Provided friendly customer service to all shoppers.
- Resolved customer service inquiries in a timely manner while providing excellent customer service.
- Maintained high standards of customer service.
- Provided courteous customer service during delivery transactions.
Education
Engineering Civil
University Pontificia Bolivariana
Santander,colombia 04-2022
Skills
- Leadership and teamwork
- Organization and management of personnel
- Adaptability and active learning
- commitment and responsibility
- Empathy and effective communication
- Microsoft office (excel, word, etc)
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Cashier
McDonald's
06.2024 - Current
Production Line Team Leader
Industrial Packaging
10.2023 - 12.2025
Machine Operator
Industrialpackaging
08.2021 - 09.2023
customer service
coketos tienda
01.2016 - 03.2019
Engineering Civil
University Pontificia Bolivariana