ALEXANDRA VILLELA
Prague
Summary
Positive and encouraging team player wanting to make a difference with hard work and creativity! Customer service experience in especially fast-paced environments through as a receptionist, barista, child care provider, delivering friendly, efficient, and detail-oriented support. Passionate about helping others and uplifting everyone. Strong leadership, time-management, and multitasking skills with a goal of leaving a positive impact on every interaction.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Tractor Supply
Seminole
2024.10 - Current
- Greeted customers and provided friendly customer service.
- Maintained accurate records of transactions using the point-of-sale system.
- Resolved customer complaints in a professional manner.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Answered incoming phone calls from customers regarding product availability or store locations.
Barista
Scooter's Coffee
Shawnee
2023.03 - 2024.10
- Always on time and ready to work in appropriate attire
- Prepared and served specialty coffee drinks with excellent presentation and taste
- Operated and maintained coffee and espresso machines, ensuring proper maintenance and cleanliness
- Assisted customers with selecting coffee drinks and food items that met their needs
- Maintained inventory of coffee beans and supplies, ensuring a smooth and consistent workflow
- Made sure every customer left happy and that their order was correct
- Treated employees and management with kindness and respect
- Created promotional displays for advertising special events or promotions at the cafe.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ground beans for espresso shots according to individual customer specifications.
Daycare Teaching assistant
Amie McDaniel Childcare inc.
Shawnee
2020.07 - 2023.03
- Established and maintained a safe, nurturing environment for children to learn and grow
- Accounted for all food orders and deliveries
- Provided a creative and safe environment for all children in my care.
- Cooked, cleaned, and took care of the facility.
- Implemented behavior management techniques to ensure a calm and organized environment
- Encouraged healthy relationships between other teachers and children.
- Monitored and documented children's progress and development, providing feedback to parents
- Responded quickly and appropriately to medical emergencies
- Developed and implemented a curriculum designed to stimulate physical, cognitive, and social development in children aged 2-6.
Crew
Simple Simon's Pizza
Meeker
2021.01 - 2022.07
- Monitored the pizza in the oven to ensure consistent quality
- Cleaned and maintained the pizza oven, kitchen equipment, and work area
- Did all food and ingredients orders while being head shift lead and running the store
- Provided great customer care and quality food
- Handled all store complaints, refunds, and responses
- Trained every new employee
- Was cross trained and willing to work indifferent hours when needed
Education
Epic Charter Schools
Oklahoma City, OK2023-05
Some College (No Degree) - Nursing
Oklahoma State University
Stillwater, OKSkills
- Trained in leadership and team management
- Creativity
- Decision Making
- Ability to Work Under Pressure
- Communication
- Ability to Work in a Team
- Adaptability
- Teamwork
- Leadership
- Effective Time Management
- Customer Service
- Friendly and Outgoing Attitude
- Food Safety and Sanitation Practices
- Inventory Management
- Multitasking
- barista Knowledge
- Excellent Customer Service Skills
Personal Information
- Date of Birth: 04/01/04
- Nationality: Hispanic/White
- local to Seminole community
Timely and dependable student with extensive leadership and volunteer hours committed to delivering friendly, efficient service and creating a welcoming environment.
Timeline
Customer Service Cashier
Tractor Supply
2024.10 - Current
Barista
Scooter's Coffee
2023.03 - 2024.10
Crew
Simple Simon's Pizza
2021.01 - 2022.07
Daycare Teaching assistant
Amie McDaniel Childcare inc.
2020.07 - 2023.03
Epic Charter Schools
Some College (No Degree) - Nursing
Oklahoma State University