Yertily Cabrera
Orlando,FL
Summary
Project-focused operations and technology-facing leader with 10+ years of experience managing moderate-sized initiatives, coordinating cross-functional teams, and improving business processes within healthcare and retail environments. Proven ability to lead projects end-to-end, analyze operational and technical requirements,and manage budgets, to deliver cost-effective, scalable solutions. Bilingual English/Spanish.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CF-Acct Rep II-Billing/Coll/Den • PFS Billing Auto
AdventHealth
09.2023 - Current
- Collaborates with insurance payers to ensure accurate and timely billing for assigned patient accounts. Participates in payer conference calls, reviews accounts receivable reports, and compiles issue documentation to expedite account resolution in accordance with payer contract requirements.
- Reviews and works follow-up reports daily to meet established productivity and performance goals. Proactively escalates barriers to goal attainment to leadership and follows up on denials, underpayments, and payer correspondence to ensure appropriate account resolution.
- Partners with Customer Service to address patient inquiries and concerns, ensuring prompt, accurate, and professional resolution. Prepares written correspondence to payers and patients regarding claim status, requests for additional information, and resolution updates.
- Initiates subsequent billing actions by assigning appropriate follow-up or collection steps, including outreach to patients, insurance payers, or employers as applicable. Issues initial and secondary insurance claims in alignment with billing guidelines.
- Maintains thorough and accurate documentation of billing activity, follow-up actions, and collection efforts. Escalates complex or unresolved accounts to supervisory or management staff when necessary.
- Processes administrative and medical appeals, refunds, claim reinstatements, and insurance claim rejections under the guidance and oversight of leadership.
Supervisor - Consumer Access
AdventHealth
01.2021 - 04.2023
- Provided direct leadership to a team of 17 associates and indirect oversight of 57 staff members, driving performance to meet and exceed departmental goals.
- Led full-cycle recruitment, hiring, onboarding, and ongoing training to build high-performing teams.
- Analyzed operational data to forecast volume and collection targets, supporting strategic planning and resource allocation.
- Held accountability for performance metrics across Emergency Department (ED), Inpatient (IP), Outpatient (OP), and Guest Services operations.
- Built and sustained collaborative relationships with clinical teams, administrative leadership, and patients to ensure aligned, patient-centered operations.
- Owned the development, documentation, maintenance, and continuous improvement of departmental processes and procedures.
- Facilitated weekly, monthly, quarterly, and annual leadership meetings, delivering updates on performance metrics, project milestones, and strategic initiatives to multiple levels of organizational leadership.
Team Lead - Consumer Access
AdventHealth
11.2019 - 01.2021
- Led a day-shift team of seven associates to achieve division-wide collection, volume, and quality performance targets for the Central Florida South Division.
- Provided daily leadership, direction, and coaching to ensure timely execution of tasks and adherence to quality standards.
- Implemented productivity and service improvement strategies that enhanced team performance and customer satisfaction.
- Conducted performance evaluations, delivering constructive feedback and identifying development opportunities to support continuous improvement.
- Trained and onboarded new team members on departmental processes, systems, and compliance requirements.
- Managed and resolved escalated customer concerns efficiently, ensuring prompt and effective resolution.
- Ensured consistent compliance with organizational policies, procedures, and regulatory standards across team operations.
Senior Specialist - Consumer Access
AdventHealth
11.2017 - 01.2019
- Designed, delivered, and maintained onboarding and ongoing training programs for Consumer Access staff, ensuring compliance with organizational policies and regulatory standards.
- Trained new and existing team members on patient registration workflows, insurance verification, billing accuracy, and customer service best practices.
- Assessed training needs by reviewing performance metrics, quality audits, and operational gaps; adjusted training materials accordingly.
- Developed and updated training documentation, job aids, standard operating procedures (SOPs), and reference materials.
- Partnered with leadership, clinical teams, and revenue cycle stakeholders to align training content with operational and system updates.
- Conducted classroom, virtual, and one-on-one training sessions to support diverse learning styles.
- Evaluated training effectiveness through audits, competency assessments, and post-training performance monitoring.
- Supported system enhancements and workflow changes by providing training, testing support, and go-live assistance.
- Coached team members on compliance, accuracy, productivity, and patient experience standards.
- Assisted with remediation plans and retraining for employees requiring performance improvement.
- Ensured training alignment with HIPAA, payer requirements, and organizational compliance standards.
Representative - Consumer Access
AdventHealth
02.2014 - 11.2017
- Maintained collaborative working relationships with clinical partners to ensure effective communication across clinical, ancillary, and patient access departments, contributing to an enhanced patient experience.
- Provided consistent and timely coverage of assigned registration areas to ensure prompt patient service and support clinical partner needs; coordinated coverage during extended absences as required.
- Met and exceeded departmental productivity and performance standards as established by leadership.
- Completed patient registration for a wide range of services, including emergency, inpatient, outpatient, observation, same-day surgery, and specialized service lines, while consistently achieving departmental accuracy benchmarks.
- Calculated patient financial responsibility, including co-payments, deductibles, and co-insurance, and delivered clear, individualized cost estimates based on insurance coverage or government program eligibility for both inpatient and outpatient services.
- Educated patients on financial arrangements related to newborn services, including coverage enrollment timelines and required documentation, and communicated relevant information to registration staff to ensure accurate processing.
Manager - Front End Service
Winn-Dixie
01.2008 - 01.2014
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Organized special events such as conferences or training sessions for employees.
- Recruited and hired qualified candidates to fill open positions.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
Bachelor's Degree - Business Administration And Marketing
Keiser University
01.2011
Skills
- Leadership & Management
- Project&Process management
- Training and development
- Data,Reporting & Analysis
Certification
Bilingual Spanish Translator
Timeline
CF-Acct Rep II-Billing/Coll/Den • PFS Billing Auto
AdventHealth
09.2023 - Current
Supervisor - Consumer Access
AdventHealth
01.2021 - 04.2023
Team Lead - Consumer Access
AdventHealth
11.2019 - 01.2021
Senior Specialist - Consumer Access
AdventHealth
11.2017 - 01.2019
Representative - Consumer Access
AdventHealth
02.2014 - 11.2017
Manager - Front End Service
Winn-Dixie
01.2008 - 01.2014
Bachelor's Degree - Business Administration And Marketing
Keiser University