Yervand Minasyan
Sunland,USA
Summary
Dedicated and reliable customer sales representative committed to exceeding expectations and providing exceptional service. Thrives in independent work environments, confidently handling assignments. Strong computer abilities and quick learning skills enable adeptness at adapting to new technologies and systems. Known for reliability and always prepared to take on challenging tasks to contribute to business success. Brings top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative, Delivery Driver
Ron's Tire and Wheel, Amazon, Darling Farms
LA Country, Orange County, Ventura County
04.2022 - Current
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
Successful Sales Professional
ERBA, Divine, Exhalence, Buderfly Etc
North Hollywood, CA
09.2018 - 04.2022
- Provided customers with clear understanding of charges, billing, billing cycles and customer equipment
- Implemented corporate marketing plans and initiated creative strategies to develop business
- Conducted needs assessments and reviewed account information to identify customer needs
- Maintained up-to-date knowledge about products and promotions
- Motivated fellow workers to perform with persistence and integrity to demonstrate true excellence
- Entered, updated and maintained daily activity and prospect information
- Handled billing inquiries and provided customers with account changes based on requests
- Made amicable decisions for customers and company to handle customer situations
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
- Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal
- Planned efficient sales routes to maximize the number of customers served and incoming revenue
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest
- Engaged customers and built connections to drive long-term sales
- Arranged attractive and creative displays to catch the eye of incoming customers and encourage sales
- Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachalors Degree in Computer Science - Engineering
University Graduate in Computer Science
05.2018
Skills
- Business development
- Process improvement
- Training and development
- Relationship building
- Customer service
- Solutions planning
- Promote products
- Serve customers
- Acquire new business
- Verbal communication
- Research
- Product Knowledge
Additional Information
Proficient in Microsoft Word, Excel. Worked with Weedmaps.
Certification
- C++ Training - 2017-2018
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Customer Service Representative, Delivery Driver
Ron's Tire and Wheel, Amazon, Darling Farms
04.2022 - Current
Successful Sales Professional
ERBA, Divine, Exhalence, Buderfly Etc
09.2018 - 04.2022
Bachalors Degree in Computer Science - Engineering
University Graduate in Computer Science