Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yescenia Agosto

Passaic,NJ

Summary

Positive Front Office Supervisor with an exceptional eye for detail and approachable yet determined attitude. Leadership trained with high expectations for personal work and employee contributions. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Focused Administrative leader offering 7 years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules and implementing process improvements to increase efficiency. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

9
9
years of professional experience

Work History

Front Office Supervisor

Omar Transportation
Fair Lawn, NJ
02.2022 - Current
  • Supervised front office staff, including hiring and training new employees.
  • Ensured proper customer service standards were met.school
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Collaborated with others to discuss new opportunities.
  • Maintained schedule of class assignments to meet deadlines.
  • Recognized by management for providing exceptional customer service.

School Bus Company Supervisor

Aldin Transportation
Paterson, NJ
07.2015 - 01.2022
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.

Education

High School Diploma -

Alif Muhammad's Mia High School
17 Academy St ,Newark,NJ,07102
06-2021

Skills

  • Suggestive Selling
  • Oral and writing communication
  • Conflict Mediation
  • Staff Training and Development
  • Employee Management
  • Complaint Handling
  • Staff Management
  • Administrative tasks
  • Exceptional customer support
  • Emergency Procedures
  • Issue handling

Timeline

Front Office Supervisor

Omar Transportation
02.2022 - Current

School Bus Company Supervisor

Aldin Transportation
07.2015 - 01.2022

High School Diploma -

Alif Muhammad's Mia High School
Yescenia Agosto