Yesenia Alcala
Dow City,IA
Summary
Working most of high school, I have developed skills in different fields such as customer service, cash handling, the computer system, and working in retail. It has been an eye opening experience to have the privilege to work from a young age as I have learned many lessons about myself and my work values from the different jobs that I've had. I hope to believe that I am strong in making connections with customers, have a friendly and positive attitude and am a determined, hard worker. I am always open to challenges and try to solve them as best as I can. I also take pride in making collaborations with the people in my work place and being in an environment full of support and teamwork.
Overview
2
2
years of professional experience
Work History
Sales Associate/Cashier Helper
Alcala's Western Wear
06.2023 - 08.2024
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Retrieved items for customers and verified prices.
- Met customer needs through polite, friendly and attentive service.
Sales Associate/Cashier
Goodwill Inc
11.2023 - 05.2024
- Helped customers locate products
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate/Cashier
Goodwill Inc
11.2022 - 04.2023
- Helped customers locate products
- Engaged with customers to effectively build rapport and lasting relationships.
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
Education
No Degree - Sociology
University of Iowa
Iowa City, IA06-2028
High School Diploma -
Lyons Township
La Grange, IL05-2024
Skills
- Product Sales
- Payment Processing
- Cash Handling Accuracy
- Customer Needs Assessment
- Teamwork and Collaboration
- Relationship Building
- Listening Skills
Languages
Spanish
Professional Working
Interests
I take pride in photography, spending time with loved ones, scuba diving, volunteering, and school clubs
Timeline
Sales Associate/Cashier
Goodwill Inc
11.2023 - 05.2024
Sales Associate/Cashier Helper
Alcala's Western Wear
06.2023 - 08.2024
Sales Associate/Cashier
Goodwill Inc
11.2022 - 04.2023
No Degree - Sociology
University of Iowa
High School Diploma -
Lyons Township
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