Yesenia Aleman

Led teams to drive results and meet production, quality and safety goals.

• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Monitored key performance indicators and built processes to support partner performance and growth.
• Receive all inbound call -fact find and qualify lead/ route to appropriate extension if needed.
• Assist callers by helping to identify training or events that best fit their personal and business needs.
• Work with clients to ensure they are satisfied with services provided to make sure they are upsold to for upcoming stages in their training
• Provide excellent service to our clients and apply effective troubleshooting techniques under pressure
• Ensuring customers have VIP experience at our events
• Share customer success stories during daily company meeting
• Helped Businesses Generate Over 7 Figures With Performance Management

• Used quick response and dynamic service skills to build relationships with residents
• Handles all resident and guest interactions with highest level of hospitality and professionalism.

• Responds to all customer requests accurately and timely.

• Resolved residents concerns
• Operated multi-line telephone system to answer and direct high volume of calls.