YESENIA A. OCEJO
Tucson,AZ
Summary
Seasoned, bilingual office professional with a strong background in customer service, leasing, clinical, and administrative experience. Highly motivated team player with steadfast commitment to providing exemplary office support and customer service. Quick to learn and eager to take on increasingly challenging assignments. Reliable, dedicated, flexible, and trustworthy. I have mostly taken temporary positions via staffing agents, but I am willing to fill a long-time position. Office-like environments are my strong suits. Most recently unemployed due to prolonged case of COVID-19, but I am anxious to take advantage of my health to get back into the workforce.
Overview
9
9
years of professional experience
Work History
COVID-19 SCREENER
PIMA COUNTY HEALTH DEPARTMENT
06.2021 - 07.2022
- Reached out to parents and/or students exposed to COVID-19 in the Pima County School District.
- Provided assistance or resources according to each case.
ELIGIBILITY SPECIALIST
CATHOLIC CHARITIES
10.2020 - 06.2021
- Aid in ensuring clients who applied for Covid-19 relief grants qualified to receive them. Hired on a contract basis via Ajilon temp-agency.
- Helped clients get to testing sites by booking appointments.
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE
09.2019 - 03.2020
- Provided emergency assistance or routine service to Philip’s Lifeline members. Fielded inbound calls and addressed customers’ requests, emergency assistance, problems, concerns, and complaints quickly, accurately, and efficiently.
- Controlled direction of calls, handled irate members, and defused stressful situations with tact and diplomacy. Lost job due to COVID-19-related layoffs.
ACCOUNTS RECEIVABLE
MADDOX & SONS
02.2019 - 09.2019
- Worked a seasonal position for a rock and cement plant as a receptionist/accounts receivable clerk.
- Aided clients/customers with ordering material for their construction projects and billed accordingly.
CUSTOMER SERVICE REPRESENTATIVE
SUTHERLAND GLOBAL
06.2018 - 01.2019
- Provided telephone customer service to Toyota Financial Services financiers / customers. Fielded inbound calls and addressed customers’ requests, problems, concerns, and complaints quickly, accurately, and efficiently.
- Controlled direction of calls, handled irate customers, and defused stressful situations with tact and diplomacy.
PATIENT REGISTRATION/SCREENING
NORTHERN COCHISE COMMUNITY HOSPITAL
10.2017 - 05.2018
- Graveyard/weekend shift providing front desk receptionist services to guests staying at the Sunset Inn hotel located in Wilcox.
- In addition to providing hospitality services, I did laundry and prepared the breakfast for the guests.
- I was laid off from this seasonal position as they only had hours to spare during the busy, summer nights.
LEASING AGENT ASSISTANT
RANCHO LA PERILLA APARTMENTS
09.2016 - 09.2017
- Assisted in managing tenant relations and addressing inquiries to enhance resident satisfaction.
- Coordinated property showings and maintained accurate scheduling for prospective tenants.
- Supported lease administration by preparing documents and ensuring compliance with regulations.
FRONT DESK/RECEPTIONIST
ARIZONA SUNSET INN
04.2016 - 09.2016
- Primarily a second job worked simultaneously during graveyard/weekend shift providing front desk receptionist services to guests staying at the Sunset Inn hotel located in Wilcox.
- In addition to providing hospitality services, I did laundry and prepared the breakfast for the guests.
- I was laid off from this seasonal position as they only had hours to spare during the busy, summer nights.
CUSTOMER SERVICE REPRESENTATIVE
AEGIS COMMUNICATIONS
03.2014 - 02.2016
- Provided telephone customer service to United Health Group insurance members. Fielded inbound calls and addressed customers’ requests, problems, concerns, and complaints quickly, accurately, and efficiently.
- Controlled direction of calls, handled irate customers, and defused stressful situations with tact and diplomacy.
- Was transferred to two other projects during my time there, including Blue Cross Blue Shield, where the bulk of my responsibilities consisted of insurance verification and billing and coding.
CUSTOMER SERVICE REPRESENTATIVE
ADVANCED CALL CENTER TECHNOLOGIES (ACT)
06.2013 - 01.2014
- Provided prompt and efficient telephone customer service to AT&T customers. Fielded inbound calls and addressed customers’ requests for the company’s U-verse, landline, and cell phone services.
- Used ACT’s order processing system to input customer information and initiate orders to start new service or terminate existing service.
- Identified and researched problems; solicited feedback to improve AT&T’s customer service.
Education
High School Diploma -
Douglas High School
Douglas, AZ01.2013
Skills
- Fluent in English
- Fluent in Spanish
- Oral communication
- Written communication
- Organizational skills
- Interpersonal skills
- Customer relations
- Stress management
- Problem-solving
- Troubleshooting
- Process improvement
- Independent work
- Analytical skills
- Judgment
- Detail-oriented
- Deadline-oriented
- Confidentiality
- Typing speed 120 wpm
- 10-key calculator
- PC experience
- Apple experience
- Microsoft Office proficiency
- Word
- Excel
- PowerPoint
- Outlook
- Paint
- Photoshop
Timeline
COVID-19 SCREENER
PIMA COUNTY HEALTH DEPARTMENT
06.2021 - 07.2022
ELIGIBILITY SPECIALIST
CATHOLIC CHARITIES
10.2020 - 06.2021
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE
09.2019 - 03.2020
ACCOUNTS RECEIVABLE
MADDOX & SONS
02.2019 - 09.2019
CUSTOMER SERVICE REPRESENTATIVE
SUTHERLAND GLOBAL
06.2018 - 01.2019
PATIENT REGISTRATION/SCREENING
NORTHERN COCHISE COMMUNITY HOSPITAL
10.2017 - 05.2018
LEASING AGENT ASSISTANT
RANCHO LA PERILLA APARTMENTS
09.2016 - 09.2017
FRONT DESK/RECEPTIONIST
ARIZONA SUNSET INN
04.2016 - 09.2016
CUSTOMER SERVICE REPRESENTATIVE
AEGIS COMMUNICATIONS
03.2014 - 02.2016
CUSTOMER SERVICE REPRESENTATIVE
ADVANCED CALL CENTER TECHNOLOGIES (ACT)
06.2013 - 01.2014
High School Diploma -
Douglas High School