Yesenia Aparicio Alvarado
Seagoville,TX
Summary
Reliable and safety-focused professional with experience in healthcare administration, patient support, and customer service. Skilled in patient interaction, safe handling of equipment, and maintaining efficient workflows in hospital and clinical environments. Dedicated to supporting surgical teams by ensuring safe, timely patient and equipment transport.
Overview
4
4
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Medical Receptionist
The Doctor Spot, Life Savers Foundation
11.2023 - 08.2024
- Coordinated patient scheduling, check-in, and check-out to maintain efficient clinical flow.
- Escorted patients to exam rooms and assisted with mobility as needed, ensuring comfort and safety.
- Maintained strict adherence to HIPAA and infection control standards.
- Supported nurses and medical staff by preparing patient information and ensuring timely movement through the clinic.
- Handled high call volumes while maintaining professionalism and patient-centered communication.
Talent Management Administration Intern
Parkland Health
06.2023 - 08.2023
- Shadowed chaplains and Patient Relations staff, observing hospital operations and patient support in fast-paced environments.
- Collaborated with healthcare staff to understand patient flow and hospital procedures.
- Assisted with administrative tasks, including updating policies and managing data in Excel.
Guest Service Employee
Dallas Zoo
11.2020 - 08.2021
- Ensured guest and staff safety by enforcing public health and safety protocols.
- Assisted large crowds with directions, mobility, and safe entry/exit during events and rides.
- Managed time-sensitive operations, including ticketing and scheduling, in a high-volume environment.
- Provided compassionate support to families, demonstrating patience and care in diverse settings.
Education
Sterile Processing Technician Course - Provisional Certification
The University of Texas at Arlington
Arlington, TX06.2025
Associate of Applied Science - Coursework Completed
Dallas College
Dallas, TX05.2023
High School Diploma - undefined
Franklin D. Roosevelt High School
Dallas, TX05.2023
Skills
- Patient Transport & Support
- Infection Control & Safety Protocols
- Equipment Handling& Delivery
- Medical Terminology
- HIPAA Compliance & Confidentiality
- Front Desk & Appointment Scheduling
- Strong Interpersonal & Team Collaboration
- Time Management & Workflow Coordination
- Fluent in English & Spanish
- Microsoft Office Suite
Certification
American Red Cross – Adult & Pediatric First Aid/CPR/AED
Timeline
Medical Receptionist
The Doctor Spot, Life Savers Foundation
11.2023 - 08.2024
Talent Management Administration Intern
Parkland Health
06.2023 - 08.2023
Guest Service Employee
Dallas Zoo
11.2020 - 08.2021
Associate of Applied Science - Coursework Completed
Dallas College
High School Diploma - undefined
Franklin D. Roosevelt High School
Sterile Processing Technician Course - Provisional Certification
The University of Texas at Arlington
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