Yesenia Arango Arroyave
Palm Beach Gardens,FL
Summary
Experience in customer service and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in serving customers. Goes above and beyond to serve guests and promote loyalty. Enthusiastic individual eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
2
2
years of professional experience
Work History
Crew Member
Chipotle Grill
Palm Beach Gardens, FL
03.2022 - Current
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Effectively communicate with customers and team members in both English and Spanish
- Handle cash transactions accurately and maintain a balanced cash register
- Collaborate with colleagues to maintain a clean and organized work environment
- Demonstrate strong multitasking abilities in a high-volume and fast-paced setting
- Train new team members on customer service standards and company policies
Medical Assistant Volunteer
Morse Life Health System
West Palm Beach, FL
09.2022 - 05.2023
- Contacted medical facilities to schedule patients for admission.
- Provided administrative support to medical staff, including scheduling appointments and maintaining records.
- Demonstrated empathy and patience while interacting with residents and their families
- Collaborated with healthcare professionals to support the delivery of quality care
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Education
Bachelor of Science -
Florida Atlantic University
Boca Raton, FLHigh School Diploma -
Palm Beach Gardens High School
Palm Beach Gardens, FLCertified Medical Administrative Assistant - Medical Assisting
National Healthcare Association
OnlineSkills
- Fluent in English and Spanish
- Clear communication and interpersonal skills
- Strong problem-solving abilities
- Ability to handle challenging situations with patience and empathy
- Proficient in handling customer inquiries and resolving issues
- Performance Improvement
- Positive Company Representation
- Time Management
- Multi-tasking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Medical Assistant Volunteer
Morse Life Health System
09.2022 - 05.2023
Crew Member
Chipotle Grill
03.2022 - Current
Bachelor of Science -
Florida Atlantic University
High School Diploma -
Palm Beach Gardens High School
Certified Medical Administrative Assistant - Medical Assisting
National Healthcare Association
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