Yesenia Burgos
Little Elm,TX
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Exceptional customer-focused care and attentiveness, meeting the company's image of 5 star service. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented, focusing on the overall daily tasks and that they are being completed by end of day. Coming into work with a "we will get through the day as a team" mindset. I love to look at the overall picture of the moving parts of our daily schedule to ensure work flow is managed and the "puzzle sticks together".
Overview
7
7
years of professional experience
Work History
Wellness Associate
Star Sleep and Wellness
Frisco, TX
07.2024 - 10.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Took vital signs and oral cavity scans
- Questioned patient for relevant information to pass off to the provider
- Obtained client medical history, medication information, symptoms, and allergies.
- Made oral appliance adjustments as needed for patient satisfaction
- Ordered oral appliances to the lab
- Completed tasks assigned
- Translated for Spanish speaking patients
- Explained and demonstrated the use and sanitation of oral appliances to the patient
- Informed the patient of what sleep apnea is and what it can cause
Certified Medical Assistant
Red Mountain Weight Loss
Frisco, TX
07.2021 - 04.2024
- Improved patient satisfaction by providing efficient assistance during appointments and guiding patients with a step by step explanation of the visit.
- Improve wait times and satisfaction for patients by maintaining an organized schedule and swiftly managing the placement of other MAs and workflow.
- Enhanced clinic efficiency by thoroughly documenting patient information such as PMHX, vital signs, administering injections and documenting concerns as well as updating information prior to their visit with the NP.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience to maintain the Red Mountain image.
- Have helped train new staff on proper procedures, policies and customer care as well as be a resource of information for those in need.
- Completed EKGs in office and Body Compositions.
- Assist in Monthly inventory count as well as supply ordering for the office when needed.
- Answer telephone calls to further assist patients with additional questions as well as direct calls to further assistance where and when it is needed.
- Educated patients by providing medication and diet information and clarifying/answering questions thoroughly.
- Helped improve patient outcomes by educating and advising on patients concerns or questions on their specific weight loss program.
- Sanitized, restocked, and organized rooms and medical equipment.
- Complete fax Release of Medical Records requests and updating med holds and prescreen.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they have or had about their visit or overall needs.
- Accurately mastered the process of correctly ordering patient medication with the proper information and adjusted any changes made by the Provider on the patient's plan.
Preschool Teacher
Primrose School Of Frisco West
Frisco, TX
08.2019 - 06.2021
- Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
- Boosted children's social development by promoting positive interactions among peers through group activities and collaborative projects.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Developed relationships with parents, providing regular updates on their child's progress and addressing any concerns proactively.
- Attended quarterly meetings with parents on their child's educational advances and collaborating with them to develop a plan for further fields of improvements.
- Organized and supervised large and small group activities.
- Modeled positive behavior and communication skills for students.
- Guided students to develop social, emotional and physical skills.
- Sanitized toys and play equipment each day to maintain safety and cleanliness during a pandemic.
- Adjusted learning techniques to individual students with Autism, ADHD and also students with language barriers.
- Worked with parents on their goals for their children such as potty training or eating habits that way at home routines would also be practiced and implemented in the classroom.
- Took necessary medical steps and procedures when needed and documented incident reports.
- Assisted Leadership on their daily tasks and covered front office while attending to fellow teachers for assistance or coverage.
Fast Food Team Member
Chick-fil-A
Frisco, TX
11.2018 - 05.2019
- Enhanced customer satisfaction by providing efficient and friendly service at the counter and drivethru.
- Maintained a clean and hygienic work environment by adhering to food safety regulations and cleaning protocols.
- Processed orders with accurate cash handling and gave accurate, designated orders while in a fast paced environment.
- Assisted beginning and end of day inventory by ensuring optimal stock levels for uninterrupted daily operations.
- Assisted in training new hires and showing them the correct and proper way of completing daily task for better work flow.
- Became a vital role in achieving record breaking goals that correlated to sales and time.
- Used multitasking skills on a daily basis to achieve accurate and quick service while obtaining the company's image of friendly, 5 star service.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Reduced wait times for customers by accurately entering orders into POS systems and relaying special instructions to kitchen staff.
- Collaborated with team members for smooth shift transitions, maintaining consistent quality of service throughout the day.
Restaurant Hostess
Villa Grande Mexican Restaurant
Crossroads, Texas
08.2017 - 05.2018
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Assisted in maintaining a clean and inviting restaurant environment by cleaning my area of work.
- Collaborated with servers to ensure smooth transitions between tables and under conditions such as peak hours or when understaffed.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
Education
Certification - Medical Assisting
The College of Health Care Professions
Dallas04.2021
High School Diploma -
Little Elm High School
Little Elm, TX04.2019
Skills
- Inventory/Supply Managing
- Detailed patient documentation
- Patient-focused care
- Patient Scheduling
- Patient Flow Management
- Adaptable
- Complex Problem-Solving
- Multitasking
- Team Player
- Customer Service
- Detail Oriented
- Communication Skills
- Bilingual
Languages
English
Spanish
Timeline
Wellness Associate
Star Sleep and Wellness
07.2024 - 10.2024
Certified Medical Assistant
Red Mountain Weight Loss
07.2021 - 04.2024
Preschool Teacher
Primrose School Of Frisco West
08.2019 - 06.2021
Fast Food Team Member
Chick-fil-A
11.2018 - 05.2019
Restaurant Hostess
Villa Grande Mexican Restaurant
08.2017 - 05.2018
Certification - Medical Assisting
The College of Health Care Professions
High School Diploma -
Little Elm High School