YESENIA BURGOS
Belmont,MA
Summary
Bilingual healthcare professional with extensive experience in administrative support within fast-paced environments. Skilled in intake screening, scheduling, data entry, insurance verification, and electronic health records management. Proficient with Epic and EOS/WIC Management Information Systems. Delivers compassionate service and effectively communicates with diverse populations while managing multiple tasks with accuracy.
Overview
11
11
years of professional experience
Work History
Program Administrative Assistant
Mass General Hospital – WIC
Chelsea/Revere, MA
09.2022 - Current
- Provided administrative and customer-service support in fast-paced office and healthcare environment to enhance participant experience.
- Conduct participant intake, collect and enter demographic and household information, and assist with eligibility and income screening.
- Schedule appointments and coordinate participant services while maintaining accurate records.
- Use EOS, the WIC Management Information System within the EOHHS Virtual Gateway, to access and maintain participant information and process WIC-related services.
- Process and maintain confidential participant records while following privacy and confidentiality requirements.
- Assisted participants with inquiries on benefits, appointments, documentation, and program services to ensure clarity and access.
- Prepared reports and supported quality assurance activities to maintain accuracy and compliance with program standards.
- Communicate with individuals from diverse backgrounds and provide services in both English and Spanish.
Patient Care Assistant
Tempus Unlimited
Dedham, MA
01.2016 - 09.2022
- Delivered personalized support and assistance to elderly clients in their homes, enhancing their daily living experience.
- Communicated professionally with clients, families, and care teams regarding daily needs and services.
- Coordinated scheduling, appointments, transportation, and documentation, ensuring seamless communication for client care.
- Demonstrated patience, empathy, reliability, and strong interpersonal skills while supporting individuals with varying needs.
- Exhibited patience, empathy, and strong interpersonal skills while effectively supporting individuals with diverse needs.
- Managed responsibilities independently while maintaining a high level of professionalism.
Rehabilitation Technician
Rehabilitation Hospital of Massachusetts
Jamaica Plain, MA
11.2016 - 11.2017
- Supported therapists and clinical staff to enhance patient care in a fast-paced clinical environment.
- Assisted with administrative and clinical support activities to streamline patient processes.
- Assisted with patient-related administrative and clinical support activities.
- Assisted with patient transportation and coordination of services.
- Handled medical information and documentation while maintaining confidentiality.
- Communicated with patients and staff to foster a collaborative and organized clinical environment.
Education
GED -
Roxbury Community College
Boston, MASkills
- WIC management system
- Eligibility screening
- Insurance Verification
- Prior Authorization
- Health records
- Data management
- Appointment scheduling
- Administrative & Office Support
- Epic software
- Microsoft Office
- Internet research
- HIPAA compliance
- Fast-Paced Office Environment
- Client support
- Bilingual communication
- Bilingual proficiency
- Proficient in Healthcare Administration
- Multitasking & Organization
- Attention to Detail
- Prioritization and accuracy
- Remote work experience
- Prioritization and accuracy
Timeline
Program Administrative Assistant
Mass General Hospital – WIC
09.2022 - Current
Rehabilitation Technician
Rehabilitation Hospital of Massachusetts
11.2016 - 11.2017
Patient Care Assistant
Tempus Unlimited
01.2016 - 09.2022
GED -
Roxbury Community College