Yesenia Cashman
Jacksonville,FL
Summary
Driven professional with a proven track record at USPS, adept in postal regulations and route management. Excelled in building customer relationships and addressing concerns, enhancing service quality. Demonstrates exceptional organizational skills and adaptability, ensuring efficiency and professionalism in high-pressure environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Mail Carrier
USPS
Ponte Vedra Beach
05.1999 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Sales Associate
Zales Outlet
Jacksonville, FL
01.2007 - 06.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Of Arts And Sciences - Cardiovascular Technology
Florida State College
Jacksonville, FLAssociates Of Art -
Florida State College
Jacksonville, FL12.2023
Skills
- Safety awareness
- Parcel delivery
- Weather Tolerance
- Vehicle loading
- Postal regulations
- Route Management
- Supply Management
- Hand-Eye Coordination
- Registered mail protocols
- Mail-sorting and delivery sequence
- Cultural Awareness
- Time Management
- Attention to Detail
- Problem-solving abilities
- Punctuality
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Teamwork skills
- Physical Strength
- Conflict Resolution
- Professionalism
Certification
BLS
ACLS
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Zales Outlet
01.2007 - 06.2009
Mail Carrier
USPS
05.1999 - Current
Associate Of Arts And Sciences - Cardiovascular Technology
Florida State College
Associates Of Art -
Florida State College