Yesenia Castillo
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Remote Customer Service Representative
Afni, Inc
Austin, TX
04.2024 - 07.2025
- Addressed a high volume of customer inquiries remotely, ensuring prompt issue resolution and accurate information delivery.
- Maintained over 95% customer satisfaction by adhering to company protocols and consistently exceeding service expectations.
- Achieved and surpassed performance targets, effectively contributing to team goals in a fast-paced environment.
Administrative Assistant
Robert Half
Detroit, MI
08.2022 - 02.2024
- Provided exceptional customer service through phone and in-person interactions, ensuring a seamless client experience.
- Coordinated schedules and managed class assignments, facilitating efficient task completion and project collaboration.
- Collaborated with cross-functional teams to enhance the usability of internal workflow tools.
Receptionist
Alabama Family Medical Center
Tuscaloosa, AL
10.2018 - 07.2022
- Directed incoming calls using a multi-line phone system, ensuring efficient communication with appropriate departments.
- Managed sensitive patient data with confidentiality, maintaining accuracy and compliance with privacy standards.
- Processed payments and maintained detailed transaction records, contributing to seamless front-desk operations.
Legal Assistant
The Ticket Clinic
Miami, FL
02.2012 - 12.2015
- Managed administrative functions such as calendar coordination, document preparation, and court scheduling to ensure smooth operations.
- Conducted legal research and compiled summaries of depositions and testimonies for attorney analysis.
- Digitized and organized legal documents, ensuring adherence to compliance standards.
Front Office Assistant
New Vision Rehabilitation
Hialeah, FL
01.2012 - 02.2015
- Managed front desk operations, scheduled patient appointments, collected copays, and reconciled account balances.
- Assisted in meeting preparation through agenda drafting and minute-taking.
Administrative Assistant
Oxford Advisory Group
Tampa, FL
05.2011 - 01.2012
- Executed data entry and organized files to enhance office efficiency while maintaining confidential records.
- Facilitated communication with internal and external stakeholders through effective correspondence management.
Education
High School Diploma - General Education
Penn Foster Career School
Scranton, PA 06.2021 - 06.2022
Skills
- Task prioritization
- Strategic Planning
- Time Management
- Workflow optimization
- Data entry accuracy
- Service strategy development
- Calendaring
Timeline
Remote Customer Service Representative
Afni, Inc
04.2024 - 07.2025
Administrative Assistant
Robert Half
08.2022 - 02.2024
High School Diploma - General Education
Penn Foster Career School
06.2021 - 06.2022
Receptionist
Alabama Family Medical Center
10.2018 - 07.2022
Legal Assistant
The Ticket Clinic
02.2012 - 12.2015
Front Office Assistant
New Vision Rehabilitation
01.2012 - 02.2015
Administrative Assistant
Oxford Advisory Group
05.2011 - 01.2012