Yesenia Cervantes
Wichita,KS
Summary
A highly motivated employee eager to embrace new challenges. Possesses a strong work ethic, adaptability, and exceptional interpersonal skills. Skilled in working effectively without supervision and rapidly acquiring new abilities.
Overview
7
7
years of professional experience
Work History
INSURANCE BILLING COORDINATOR
Resolutions Therapy
Wichita, KS
03.2021 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Responded promptly to customer inquiries regarding billing issues or policy updates.
- Verified patient information and insurance coverage in medical records systems.
- Reviewed medical documentation to ensure accuracy of billing codes.
- Identified errors in coding and corrected them accordingly.
- Submitted claims electronically to insurance companies.
- Processed payments from insurance companies or other third-party payers.
- Resolved any payment disputes with payers or patients.
- Posting all revenue for all carries, Medicare, Medicaid, BCBS, Commercial, Managed Care, Health Alliances Medical Plan, UMR, Cigna, EAP, and State institutions.
PATIENT COORDINATOR
Paramount Physical Therapy
Houston, TX
07.2017 - 02.2021
- Answered phone inquiries from patients regarding their healthcare needs
- Protected patient rights by maintaining medical and nancial information condentiality in accordance with HIPAA
- Interviewed patients to complete case histories and intake and insurance forms
- Explained medical procedures, treatments to patients and their families.
Education
CERTIFICATION CODE ASSOCIATE IN BILLING AND CODING -
DeVry University campus in Phoenix
12.2023
ASSOCIATE IN SCIENCE (A.S.) IN HEALTHCARE ADMINISTRATION -
Ultimate Medical Academy
07.2021
HIGH SCHOOL DIPLOMA -
Fox Tech Hight
06.2008
Skills
- Customer Services
- Patient Registration
- Front Office Management
- Appointment confirmation
- HIPAA Compliance
- Insurance Verification
- Payment posting
- Database Management
- Administrative Support
- Claims Processing
- Medical billing and collections
- Inquiry Handling
- Research and due diligence
Personal Information
Title: INSURANCE BILLING COORDINATOR
Languages
Spanish
Native/ Bilingual
Affiliations
- My bilingual background enables seamless communication with diverse teams and clients, facilitating successful project collaborations. My resilience and capacity to recover from setbacks have permitted me to learn from my mistakes and consistently advance in my personal and professional development.
Timeline
INSURANCE BILLING COORDINATOR
Resolutions Therapy
03.2021 - Current
PATIENT COORDINATOR
Paramount Physical Therapy
07.2017 - 02.2021
CERTIFICATION CODE ASSOCIATE IN BILLING AND CODING -
DeVry University campus in Phoenix
ASSOCIATE IN SCIENCE (A.S.) IN HEALTHCARE ADMINISTRATION -
Ultimate Medical Academy
HIGH SCHOOL DIPLOMA -
Fox Tech Hight
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