Stephanie Montalvo
Ozone Park
Summary
Dynamic individual with hands-on experience in insurance billing, and management with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management and problem-solving expertise. Committed to making meaningful contributions and advancing organizational goals.
Overview
18
18
years of professional experience
Work History
Insurance Billing Coordinator
Green Acres Dental
06.2009 - Current
- Processed insurance claims efficiently, ensuring timely reimbursements and reducing outstanding balances.
- Coordinated with dental providers to verify patient coverage and eligibility for services rendered.
- Managed billing inquiries, providing clear communication to patients regarding their account status.
- Implemented electronic billing systems, enhancing accuracy and streamlining workflow processes.
- Trained new staff on billing procedures and best practices for insurance coordination.
- Reduced billing errors through meticulous review of insurance claims and attention to detail.
- Eliminated discrepancies in billing records by conducting regular audits and rectifying any identified issues swiftly.
- Coordinated with insurance carriers to verify patient benefits and coverage, minimizing delays in payment processing.
- Maintained up-to-date knowledge of industry regulations, staying informed of changes that could impact the company''s billing practices.
- Improved client satisfaction by promptly addressing inquiries and resolving disputes regarding insurance billing matters.
- Increased revenue collection by diligently following up on outstanding insurance payments and negotiating settlements.
- Generated monthly billing and posting reports for management review.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
Front Desk Manager
Green Acres Dental
01.2013 - 06.2018
- Trained new front desk staff on office protocols, customer service practices, compliance requirements and performance strategies.
- Analyzed front desk performance metrics to identify areas for improvement or additional training needed,
- Managed team schedules, ensuring adequate staffing needs.
- Improved patient satisfaction by promptly addessing inquiries and resolving disputes regarding insurance billing matters.
- Coordinated front desk operations to ensure a welcoming environment for patients.
- Developed strong working relationships with team members, fostering a positive work environment.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in the hiring and training of high-quality front desk staff to ensure exceptional patient care.
Front Desk Receptionist
Green Acres Dental
06.2009 - 01.2013
- Established strong relationships with patients through clear communication and timely responses to inquiries about their accounts and insurance benefits.
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Processed patient intake forms and insurance information with accuracy and efficiency.
- Expedited check-in and check-out procedures for patients ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately if problems escalated.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Processed payment in person and via telephone with focus on accuracy and efficiency.
- Maintained accurate records of customer payments.
- Responded to customer concerns and questions on a daily basis.
Administrative Assistant
Green Acres Dental
11.2007 - 06.2009
- Verified dental insurance coverages and followed up with patients prior to their appointments to avoid any billing issues.
- Contacted patients to confirm their scheduled appointments and to schedule any follow up appointments needed.
- Gathered patient information and insurance coverage information when scheduling appointments.
- Provided staff with general breakdown of patient's insurance coverages to ensure accurate copayments and deductibles are collected.
- Utilized Dentrix software to schedule appointments and manage patient information.
- Operated multi-line telephone system to answer and direct high volume of calls efficiently, directing callers to appropriate departments while providing courteous service.
- Contacted insurance companies regarding outstanding claims to improve collection revenue.
- Assisted staff members with various miscellaneous tasks, such as data entry, organizing office supplies, maintaining a clean work area and making bank deposits.
Education
Master of Arts - Criminal Justice
John Jay College of Criminal Justice
New York (City), NY05-2013
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice
New York (City), NY05-2009
Skills
- Accounts receivable management
- Professionalism
- Customer relations
- Multitasking Abilities
- Motivation and initiative
- Relationship building
- Adaptability and flexibility
- Collections processing
- Data analysis
- Problem-solving aptitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Manager
Green Acres Dental
01.2013 - 06.2018
Insurance Billing Coordinator
Green Acres Dental
06.2009 - Current
Front Desk Receptionist
Green Acres Dental
06.2009 - 01.2013
Administrative Assistant
Green Acres Dental
11.2007 - 06.2009
Master of Arts - Criminal Justice
John Jay College of Criminal Justice
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice