Yesenia Chapa
Laredo,TX
Summary
Motivated and dedicated professional with over 10 years of customer service experience and a strong commitment to serving others. I hold a Bachelor’s degree in Criminal Justice and Sociology, with a passion for criminal justice, community engagement, and continuous growth. Experienced in building positive relationships, solving problems, and delivering exceptional support in fast-paced environments. Bilingual in English and Spanish, with excellent communication skills and a dedication to learning new skills and making a meaningful impact in both healthcare and public service settings.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
SafeRide Health
San Antonio, TX
03.2026 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed scheduling and coordination of non-emergency medical transportation services.
- Streamlined customer service processes, improving response times and satisfaction rates.
- Developed training materials for onboarding new team members, enhancing knowledge transfer.
Solicitation Administrator
Caterpillar
Laredo, TX
04.2024 - 01.2026
- Facilitated communication between departments to support project completion and goal achievement.
- Maintained positive working relationship with fellow staff and management.
- Followed up with customer accounts to resolve any pending certificates.
- Generate spreadsheets for suppliers who are needing certificates when crossing parts between countries.
Caregiver
Star of Life Home
Laredo, TX
03.2023 - 07.2024
- Assisted with personal hygiene, meal preparation, and medication reminders, enhancing client well-being.
- Monitored clients' physical and emotional health, promptly reporting changes to healthcare professionals.
- Coordinated transportation for medical appointments, ensuring timely access to necessary healthcare services.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Licensed Insurance Agent
Concentrix
Laredo, TX
05.2018 - 01.2023
- Exceeded company sales goals for new policies
- Upsold products to policyholders and potential new clients
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs
- Responded to customer inquiries and problems to promote great service
- Analyzed customer needs and provided best options, upselling products and services.
Education
Master of Science - Cyber Security
Texas A&M International University
Laredo, TX06.2026
Bachelor of Science in Sociology -
Texas A&M International University
Laredo, TX05.2015
Bachelor of Science in Criminal Justice -
Texas A&M International University
Laredo, TX12.2013
Associate of Science in Liberal Arts and Sciences -
Laredo Community College
Laredo, TX05.2013
High School Diploma -
John B Alexander High School
Laredo, TX05.2007
Skills
- Verbal and Written Communication
- Relationship Building
- Dependable and Responsible
- Respectful and Compassionate
- Establishing Effective Relationships
- Customer Service
- Office Administration
- 40 wpm Typing Speed
- Team collaboration
Timeline
Customer Service Representative
SafeRide Health
03.2026 - Current
Solicitation Administrator
Caterpillar
04.2024 - 01.2026
Caregiver
Star of Life Home
03.2023 - 07.2024
Licensed Insurance Agent
Concentrix
05.2018 - 01.2023
Bachelor of Science in Sociology -
Texas A&M International University
Bachelor of Science in Criminal Justice -
Texas A&M International University
Associate of Science in Liberal Arts and Sciences -
Laredo Community College
High School Diploma -
John B Alexander High School
Master of Science - Cyber Security
Texas A&M International University