Yesenia Cruz

• Responsible for providing exceptional customer services and support to all assigned clients.
• Communicating and obtaining all relevant data and information from companies or authorized personnel to ensure the proper management of their accounts.
• Updating and making any necessary changes pertaining to wages, salaries, and banking information needed for accurate processing.
• Exceptional service to clients by providing reports and quarterly tax documents, as well as keeping the client informed of all State of New Jersey or Federal Government changes and regulations pertaining to payroll and taxes.

Payroll Quality Control

• Reviewing data and entries to ensure accuracy and consistency before final production
• Assisting the data team by reviewing possible errors, miscalculations, and other information that may have contributed to the error
• Arranging all payroll documents and checks according to the instructions indicated by the company before packaging and distribution
• Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
• Reviewed time records for [Number] employees to verify accuracy of information.

• Responsible for pre-closing, coordinating with agents & lenders, preparing settlement statements, scheduling and conducting the closing, issuing title preparation and recording of documents and making appropriate disbursements associated with the settlement process
• Entered orders and all items applicable to a transaction, such as tax certifications, searches (county, tax, tide lands, corporation search (if applicable) surveys and flood search (if applicable)
• Preparation of purchase checklist containing all items that are necessary for closing from the title’s prospective
• Prepare settlement statement and closing packages
• Verification of all wire instructions; prepare and make mortgage payoff, obtain funding approval if applicable; and disburse funds in accordance with the signed settlement statement
• Completed post-closing duties including recordings, balancing closing ledger, preparing wire transfers and disbursement in accordance with the signed settlement statement
• Responsible for understanding all parts of the escrow process to ensure that orders are opened with the end result in mind
• Coordinated communication with the realtors, lender, attorneys, buyers, sellers, members, etc., to prepare for settlement
• Ensured that all items on a title commitment are resolved before closing
• Clearing title defects (obtaining documentary proof to resolve a defect or obtain new signatures on documents needed to obtain clear and marketable title) ordering mortgage/lien payoffs, if applicable
• Prepared Rundown prior to closing to ensure no change
• Prepared a Closing Disclosure (CD) and/or Settlement Statement that is compliant with a purchase contract, a lender, and federal/state requirements
• Performed closing functions in accordance with company and state standards
• Continued to call and network to create business relationships that maintain and increase the profitability of the office
• Demonstrated effective customer service experience to a diverse audience to enhance service delivery
• Responsible for delivering high level customer service and business relationships