Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Yesenia Francis

Fitchburg,MA

Summary

An Enthusiastic and Diligent Multi-Tasker, able to Follow Directions Impeccably, Computer Literate/Customer Service-Oriented Self-Starter and team player. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

  • Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Regional Home Care
05.2014 - Current
  • Handle medium to high call volume customer orders, question /concerns via phone system
  • Provided precise, accurate and detailed documentation of patients request
  • Assisted patients in maintaining equipment and how often to replenish
  • Process supply orders
  • Assisted Spanish speaking Patient across the board for all departments within company
  • Troubleshoot with patient CPAP & Oxygen equipment over phone and assisted in making equipment back to working condition
  • Assisted in the Intake Department processing prescription orders for supplies/equipment and creating new Patient file
  • Process Credit Card payments for accounts/special orders
  • Created pick up sales order for Pap & Oxygen equipment
  • Commercial Eligibility and Authorization with varies medical Insurance company
  • Process about 50-100 orders per day for New/Exciting Pt for set up of equipment
  • Repair Department processing tickets to asses Cpap equipment back to working conditions
  • Billing and Authorization via Insurance portal
  • Ability in reading Rx and sleep study and process via Brigtree portal
  • Walk-In Patience and assisting
  • (i.e) return equipment, exchange in products and any question Patient may have
  • Handle 50-75 Incoming call and transferring to appropriate Department, process outgoing mail also handle about 20-30 incoming emails from various Sleep clinics and Doctor office.

Education

High School Diploma -

Park West High School
New York, NY
06.1989

Skills

  • Software Proficiency
  • PPE Compliance
  • Google Workspace
  • Dependable and Responsible
  • Clerical Support
  • Training and Development
  • Teamwork and Collaboration
  • Self-Motivated
  • Data Entry
  • Flexible and Adaptable
  • Team building
  • Maintenance and Repair

Languages

Spanish
Native or Bilingual

Timeline

Regional Home Care
05.2014 - Current

High School Diploma -

Park West High School
Yesenia Francis