Yesenia Godoy
Glendale,az
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Motivated to maintain customer satisfaction and contribute to company success.
Overview
6
6
years of professional experience
Work History
CSR - Pharmacy Help Desk
MedImpact
Tempe, Arizona
04.2025 - Current
- Coordinating pharmacy coverage across multiple health plans, ensuring accurate and timely access to benefits.
- Assisting all authorized callers with coverage details, inquiries including medications, claim resolutions, and other coverage assistance.
- Performed variety of clerical and administrative duties pertaining to plan benefit authorizations and procedures.
- Opened service tickets, documenting user information, and description of request.
- Fielded help desk customer questions and fulfilled requests.
- Communicated effectively through phone, email, and chat formats.
- Followed written instructions on various authorized procedures, ensuring directions are followed closely and accurately.
Trainer/Lead for Telehealth Coordinators
CorVel Corporation
Tempe, Arizona
01.2020 - 01.2024
- Facilitated online training for new employees to ensure effective skill development.
- Delivered targeted support to new coordinators for 30 days to enhance integration and performance.
- Provided one-on-one coaching and support to new trainers and staff members.
- Developed training materials for new employees
- Coordinated multiple projects concurrently, ensuring timely completion within strict deadlines.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Recommended changes or improvements in existing training processes as needed.
- Implemented innovative teaching methods to enhance learner understanding and retention.
- Assessed training effectiveness through participant feedback and assessments, informing future training improvements.
- Adapted teaching methods according to the needs of individual learners or groups.
Education
Diploma - Medical Assistant
Carrington College
Phoenix, AZ05-2015
Skills
- Medication coverage
- Customer service
- Spanish bilingual
- Data entry
- Microsoft windows and office
- Problem solving
- Multitasking and prioritization
- Time management
- Organizational skills
- Adaptability and flexibility
- Client communication
- Customer communication and empathy
- Active listening
- Training development
- Project management
- Data recovery
Languages
Spanish
Professional
Timeline
CSR - Pharmacy Help Desk
MedImpact
04.2025 - Current
Trainer/Lead for Telehealth Coordinators
CorVel Corporation
01.2020 - 01.2024
Diploma - Medical Assistant
Carrington College