Yesenia Gonzalez
Laredo,TX
Summary
Ability to prioritize tasks and manage time effectively. Able to work under pressure and tight deadlines. Highly motivated and committed to achieving results. Excellent organizational skills, eye for detail, and ability to handle multiple tasks at once. Able to work independently and as part of a team. Excellent problem-solving skills. Hardworking and energetic with a passion for accuracy and efficiency.
Overview
14
14
years of professional experience
Work History
Billing Clerk
J.O. Alvarez Inc.
05.2016 - Current
- Executed billing tasks and recorded information in company databases.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
- Used data entry skills to document and input statements accurately.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Inserted mail with manual methods and automated equipment for optimal efficiency.
Customer Service Representative
Convergys
11.2012 - 08.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed over 50 calls per day.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to particular needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Customer Service Associate
Agaci Store
06.2010 - 09.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Executes excellent sales floor merchandising and selling.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
Education
Bachelor of Science - Psychology
Texas A&M International University
Laredo, TX05.2024
Associate of Applied Science - Criminal Justice
Laredo Community College
Laredo, TX05.2018
Skills
- Organize time efficiently by prioritizing tasks according to deadlines
- Effective verbal and written communication skills
- Assess alternatives, conclusions, and approaches using logic and reasoning
- Work effectively with others by establishing and maintaining effective relationships
- Use computers to enter data and to use basic office software, such as Microsoft Word, Outlook, and Excel
- Follow instructions and directions written and orally
Accomplishments
- Graduated with Honors from Texas A&M International University with a Bachelor's in Psychology.
- Graduated from Laredo College on the Dean's List earned an Associated degree.
- Member of the National Society of Leadership and Success (NSLS)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Billing Clerk
J.O. Alvarez Inc.
05.2016 - Current
Customer Service Representative
Convergys
11.2012 - 08.2013
Customer Service Associate
Agaci Store
06.2010 - 09.2012
Bachelor of Science - Psychology
Texas A&M International University
Associate of Applied Science - Criminal Justice
Laredo Community College
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