Summary
Overview
Work History
Education
Skills
Timeline
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Yesenia Guapo

Rancho Cordova,CA

Summary

Hard working and passionate Air Traffic Collegiate Training Institute (CTI) graduate with a strong foundation in both radar and non-radar operations. Skilled in critical thinking and decision making; successful at managing multiple priorities while maintaining a positive outlook.

Overview

8
8
years of professional experience

Work History

Babysitter

Family Member
12.2022 - Current
  • Played games, worked on puzzles, and read books.
  • Prepared healthy, age-appropriate snacks and meals.

Customer Data Specialist (25 Hours/ Week)

Valley CAN
11.2021 - 11.2022
  • Guided thousands of participants through the application process for government funded electric vehicle incentive programs.
  • Determined customer eligibility and educated participants on the benefits of transitioning from gas powered to electric powered vehicles.
  • Compiled and analyzed participant data in order to determine the effectiveness of current electric vehicle incentive programs available in California.
  • Collaborated with the IT department in creating dashboards for key performance indicators for board member meetings.
  • Managed customer accounts and application progress in order to facilitate the completion of transactions.

Registered Behavior Technician (40 Hours/ Week)

Therapeutic Pathways The Kendall Centers
10.2018 - 02.2021
  • Provided Applied Behavior Analysis (ABA) therapy to children and adolescents diagnosed with Autism Spectrum Disorder and other developmental disabilities.
  • Coordinated with clinical professionals to provide appropriate input and effectively formulate and implement individualized treatment plans for clients.
  • Observed, monitored, and recorded skill acquisition and problem behaviors through accurate data collection on secure company devices.
  • Implemented behavior management strategies tailored to each client in order to reduce problem behaviors such as aggression, self-harm, and non-compliance.
  • Modeled fun and functional play through age appropriate activities.
  • Developed learning opportunities in naturalistic settings to cultivate language acquisition and social skills.
  • Oversaw the development of basic life skills such as personal hygiene, problem solving, time management, career path and employment, and social communication skills.
  • Resolved questions and issues while maintaining good rapport with clients and their families.

Apple IT Technician (40 Hours/ Week)

Xerox Corporation
06.2016 - 08.2016
  • Employed problem solving skills to troubleshoot software and hardware issues, and made use of all available resources on company databases to effectively achieve a solution.
  • Regularly interacted with customers on the phone through strong interpersonal communication skills.
  • Actively listened to customer questions and concerns, patiently de-escalated conflict, and worked towards a resolution.
  • Redirected customers to correct departments, scheduled hardware repairs, and handled device warranty issues.
  • Gained remote access to client devices, and resolved any software issues from the call center for individuals unfamiliar with their Apple devices.

Education

Associate of Science - Aircraft Dispatcher

Sacramento City College
Sacramento, CA

Associate of Science - Air Traffic Control

Sacramento City College
Sacramento, CA

Bachelor of Science - Psychology

University Of California - Davis
Davis, CA

High School Diploma -

Arvin High School
Arvin, CA

Skills

  • Complex Problem Solving
  • Organization
  • Flight Planning
  • Situational Awareness
  • Radar Usage
  • Critical Thinking
  • Project Management
  • Intervention Management
  • Behavior Management
  • Rapport Building
  • Social Skill Development
  • Technical Analysis
  • Desktop Technical Support
  • Troubleshooting and Diagnostics
  • Language: Bilingual, fluent in Spanish
  • Character traits: Dependable, Professional, Patient, Adaptable, Flexible, Punctual, Friendly, Enthusiastic

Timeline

Babysitter

Family Member
12.2022 - Current

Customer Data Specialist (25 Hours/ Week)

Valley CAN
11.2021 - 11.2022

Registered Behavior Technician (40 Hours/ Week)

Therapeutic Pathways The Kendall Centers
10.2018 - 02.2021

Apple IT Technician (40 Hours/ Week)

Xerox Corporation
06.2016 - 08.2016

Associate of Science - Aircraft Dispatcher

Sacramento City College

Associate of Science - Air Traffic Control

Sacramento City College

Bachelor of Science - Psychology

University Of California - Davis

High School Diploma -

Arvin High School

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Yesenia Guapo