Yesenia Guevara
Rancho Cucamonga
Summary
Results-oriented professional with over a decade of experience in operations management. Specializes in optimizing workflows and managing cross-functional teams to achieve timely project delivery and improved customer service outcomes. Committed to fostering a culture of accountability and continuous improvement.
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail, and vigilant in achieving safety and environmental impact reduction objectives.
Overview
28
28
years of professional experience
Work History
Operations Manager
Shower Enclosures America
Ontario, CA
09.2014 - Current
- Streamlined operations by implementing process improvements and optimizing resource allocation.
- Led cross-functional teams to enhance workflow efficiency and reduce lead times.
- Managed inventory control systems, improving accuracy in stock levels and order fulfillment processes.
- Analyzed operational data to identify trends, driving strategic initiatives for cost reduction.
- Coordinated supplier relationships to negotiate favorable terms and improve supply chain efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Director of Catering
The Sky Room
Long Beach, CA
01.2009 - 05.2014
- Led strategic planning for high-profile events, enhancing client satisfaction and loyalty.
- Managed vendor relationships, ensuring quality service and timely delivery of catering supplies.
- Developed innovative menu options tailored to client preferences, boosting event attendance and engagement.
- Oversaw budgeting processes for events, optimizing resource allocation and minimizing costs without compromising quality.
- Collaborated with marketing teams to promote catering offerings, resulting in increased brand visibility and client inquiries.
- Discussed client's event needs to develop recommendations for room options and possible menus.
- Responded to initial inquiries, coordinating facility tours and food sampling.
- Cultivated a positive work environment that fostered employee engagement and teamwork in delivering exceptional service to clients.
- Conducted post-event evaluations with clients to gather feedback on services provided, identifying areas for improvement or potential upselling opportunities.
- Regularly reviewed competitor offerings to stay informed about current market trends, ensuring that the company''s services remained competitive and attractive to clients.
- Developed strong relationships with local businesses and community organizations, leading to increased referrals and repeat clientele.
- Increased event bookings by developing and implementing creative marketing strategies for catering services.
- Expanded company''s reach into new markets by targeting specific industries, such as corporate events or weddings, through targeted advertising campaigns.
- Participated in industry networking events and trade shows, establishing valuable connections within the local catering community and expanding business opportunities.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Designed catering packages to increase sales and customer experience.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Owner/Event Coordinator
Exquisite Wedding Planners
Rancho Cucamonga, CA
02.2005 - 10.2008
- Developed tailored wedding planning packages to meet diverse client needs.
- Coordinated logistics for over 200 successful weddings, ensuring seamless execution of events.
- Established vendor relationships to secure quality services and negotiate favorable contracts.
- Oversaw budget management and resource allocation to maximize profitability for each event.
- Directed marketing initiatives that increased brand visibility and attracted new clientele in competitive markets.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Increased brand visibility through strategic placement of promotional materials at high-profile events.
- Cultivated portfolio of successful events, from intimate workshops to expansive trade shows, each tailored to meet specific client needs.
Office Manager
CSI/Crown
Buena Park, CA
03.1998 - 08.2003
- Coordinated office operations, ensuring efficiency in daily administrative tasks and communications.
- Managed vendor relationships, negotiating contracts to optimize service quality and cost-effectiveness.
- Developed and implemented office policies, enhancing workflow and productivity across departments.
- Oversaw scheduling and resource allocation, ensuring effective use of personnel and equipment.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Education
General Studies
Chaffey College
Rancho Cucamonga, CAHigh School Diploma -
Pius X HIgh School
Downey, CA06-1994
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Workflow optimization
- Process improvement
- Logistics oversight
- Product management
- Warehouse operations
- FLUENT IN Spanish
- Supply chain logistics
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Shower Enclosures America
09.2014 - Current
Director of Catering
The Sky Room
01.2009 - 05.2014
Owner/Event Coordinator
Exquisite Wedding Planners
02.2005 - 10.2008
Office Manager
CSI/Crown
03.1998 - 08.2003
General Studies
Chaffey College
High School Diploma -
Pius X HIgh School