Yesenia Hernandez
Phoenix,AZ
Summary
Detail-oriented medical administrative professional with experience in surgical coordination, insurance verification, and high-volume patient communication. Skilled in managing schedules, improving workflow efficiency, and providing excellent patient support.
Overview
10
10
years of professional experience
Work History
Surgical Coordinator
Affiliated Dermatology
11.2020 - Current
- Communicated provider treatment plans, including results and procedures.
- Verified insurance coverage and prior authorizations ahead of scheduled procedures.
- Educated patients on procedures and post-op care.
- Managed and processed referrals, ensuring timely coordination of care with outside providers.
- Provided insurance billing codes (CPT/ICD-10) to patients and insurance providers for coverage and estimate inquires.
Receptionist
Blake Law Firm
08.2020 - 11.2020
- Handled 30+ daily calls and directed inquiries efficiently
- Scanned, filed, and organized legal documents for easy retrieval
- Supported staff with administrative tasks and client communication
Secretary
City of Phoenix Municipal Association
03.2019 - 08.2020
- Managed communication via phone, email, and front desk
- Processed payments and maintained records for 3,000+ members
- Prepared invoices and assisted with event coordination
- Trained and supported new hires
Sales Associate
Target
07.2018 - 03.2019
- Assisted customers with product selection and purchases
- Managed cash transactions and maintained organized displays
Cashier
Cafe Rio Mexican Grill
03.2016 - 09.2018
- Delivered fast, friendly service in a high-volume environment
- Handled cash drawer and processed transactions accurately
Education
High School Diploma -
Copper Canyon High Scool
Glendale, AZ05.2017
Skills
- Insurance verification & prior authorizations
- Patient scheduling & coordination
- High-volume call handling (30 daily)
- Electronic Medical Records (EMR/EHR)
- Strong communication & organization
- Microsoft Office (Word, Excel, Outlook)
Timeline
Surgical Coordinator
Affiliated Dermatology
11.2020 - Current
Receptionist
Blake Law Firm
08.2020 - 11.2020
Secretary
City of Phoenix Municipal Association
03.2019 - 08.2020
Sales Associate
Target
07.2018 - 03.2019
Cashier
Cafe Rio Mexican Grill
03.2016 - 09.2018
High School Diploma -
Copper Canyon High Scool