Jacquelyn McCoy
Woodstock,GA
Summary
Dedicated Medical Assistant passionate about delivering exceptional patient care and fostering positive relationships with families and healthcare teams. Known for a friendly and adaptable demeanor, along with a collaborative approach to problem-solving that ensures effective and mutually beneficial outcomes. Proven ability to navigate complex situations with ease, leveraging diverse experience to enhance patient experiences and support overall healthcare objectives. Committed to continuous improvement and excellence in all aspects of medical assistance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Procle Healthworks
Atlanta, GA
03.2024 - 01.2025
- Coordinated patient scheduling and managed appointments to optimize clinic workflow.
- Real time monitoring of glucose and blood pressure for hundreds of patients.
- Monthly virtual/phone wellness checks on hundreds of patients.
- Developed and maintained effective communication with healthcare providers to ensure patient care continuity.
- Monitored patient follow-up procedures, ensuring timely responses to inquiries and care needs.
- Led initiatives to enhance patient engagement through educational programs and resource materials.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Medical Assistant
Resurgens Orthopedics
Canton, GA
08.2023 - 03.2024
- Assisted with patient intake processes and documented information during orthopedic examinations. Provided support to patients and staff by answering phone calls and returning voicemails. Communicated patient needs to the physician effectively.
- Facilitated efficient coordination of patient appointments and surgeries, improving overall clinic operations.
- Utilized EMR to process medication orders and schedule procedures including MRIs, CT scans, and EMGs. Assisted in sending referrals to specialists and acquiring radiology reports and external medical records.
- Educated patients on treatment plans and post-operative care instructions to support recovery efforts. Created informational packets for various surgical procedures. Assisted patients during pre-operative appointments to clarify procedures and expectations.
- Facilitated efficient patient care by preparing and providing doctors and nurse practitioners with necessary documentation and records for review.
- Processed insurance requests for surgical patients, viscosupplementation injections, and PRP injections. Assisted in establishing peer-to-peer insurance appeals for physicians.
- Facilitated post-operative care coordination by connecting patients with specialists, physical therapists, and home health therapists for follow-up appointments.
- Facilitated collaboration with radiology, laboratory, patients, physicians, and specialists to ensure timely completion of pre-operative paperwork and authorizations.
- Applied and removed various casts, splints and orthopedic braces as well as performed suture and staple removal for post surgical patients.
Medical Assistant (90-day Temp Position)
Advanced Health Solutions
Woodstock, GA
04.2023 - 07.2023
- Assisted physicians with patient examinations and procedures, ensuring a smooth workflow.
- Managed patient scheduling and coordinated appointments to optimize clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Operated C-arm and assisted physicians with various interventional pain management injections.
- Assisted physician with hormone replacement implants through Biote.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures as well as completing and sending lab requisitions. As well as operating phlebotomy centrifuge as well as preparing patients for PRP injections.
- Operated X-ray equipment, following established guidelines to produce high-quality radiographic images.
- Developed a weight loss program with GLP-1 medications featuring weekly b-12 injections and weigh-ins. Including designing pamphlets and leaflets for patient information.
- Assisted with medical billing while meticulously verifying proper coding for diagnoses and procedures in patients charts.
Medical Assistant
Northside Hospital Orthopedics
Canton, GA
09.2021 - 08.2022
- Assisted with patient intake processes and documented information during orthopedic examinations. Provided support to patients and staff by answering phone calls and returning voicemails. Communicated patient needs to the physician and physicians assistant effectively.
- Facilitated efficient coordination of patient appointments and surgeries, improving overall clinic operations.
- Utilized EMR to process medication orders and schedule procedures including MRIs, CT scans, and EMGs. Assisted in sending referrals to specialists and acquiring radiology reports and external medical records.
- Educated patients on treatment plans and post-operative care instructions to support recovery efforts.
- Facilitated efficient patient care by preparing and providing the doctor and physician assistant with necessary documentation and records for review.
- Facilitated post-operative care coordination by connecting patients with specialists, physical therapists, and home health therapists for follow-up appointments.
- Applied and removed various casts, splints and orthopedic braces and filed requisition forms to submit to insurance as well as to Don Joy and Breg.
- Assisted in preparing injections for orthopedic procedures and aspirations as well as setting up and maintaining a sterile environment for the doctor and patient.
- Administered toradol injections as directed, obtained blood for PRP injections, as well as performed suture and staple removal for post surgical patients.
Volunteer Media Coordinator
Angel Flight South East
Chamblee, GA
01.2019 - 05.2019
- Collaborated with volunteers and employees to enhance visibility of Angel Flight's medical flight services.
- Developed and executed media campaigns to enhance community engagement.
- Designed and finalized promotional content, encompassing flyers, brochures, and social media ads, ensuring alignment with audience engagement strategies before sending to print.
- Organized and ordered merchandise for promotional events.
- Served as one of the organizational spokespersons at public events, fostering positive relationships with the community and the public.
- Boosted brand awareness through the successful management of social media and content creation.
Event Specialist Supervisor
Advantage Sales and Marketing
Woodstock, GA
10.2015 - 12.2016
- Managed on-site event operations, including staffing, setup, and breakdown of event materials as well as coordinating staff schedules and completing staff payroll.
- Observed strict health and hygiene as well as implemented procedures for food safety during all demonstrations.
- Trained new team members on effective demonstration techniques, product knowledge, best practices for event management and customer engagement strategies.
- Provided excellent customer service by answering questions about products, ingredients, and dietary restrictions.
- Developed detailed event reports, documenting all aspects of each event as well as analyzing post-event data to assess performance and identify areas for improvement in future events for all employees demonstration products.
- Exceeded sales goals through persuasive sales tactics that highlighted key features and benefits of products being demonstrated and by creating appealing displays and showcasing benefits of various food and non-food items.
- Collaborated with store management to organize sampling events, ensure optimal placement of demonstration stations, verifying management has enough of the requested product on hand, and keeping an accurate inventory of products used to minimize waste and control costs.
- Changed display televisions weekly to enhance product presentation. Restocked items from previous week to maintain inventory levels. Organized carts with new products for efficient customer access.
Cake Decorator/Assistant Manager
Baskin Robbins/Dunkin Donuts
Statesboro, GA
07.2006 - 03.2009
- Designed and executed intricate ice cream cake decorations to meet customer specifications.
- Handled phone calls regarding inquiries, order requests, cancelled orders, and ordering conflicts.
- Supervised all areas of restaurant to keep it clean and well-maintained including the organization of coffee and food stations.
- Trained new team members on beverage and food preparation techniques and customer service best practices.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes and making weekly bank deposits.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Conducted regular meetings with staff to discuss performance and address any issues. Implemented corrective actions while identifying team weak points as well as teaching staff how to avoid conflict by anticipating customer needs.
- Crafted high-quality espresso and coffee while maintaining consistency in taste and presentation.
- Baked, decorated and displayed donuts, bagels and breakfast items per guidelines.
Patient Access Registrar Including Collections
East Georgia Regional Medical Center
Statesboro, GA
01.2008 - 05.2008
- Coordinated patient admissions and registrations, ensuring compliance with hospital policies.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Collected and processed co-payments and out-of-pocket charges including past due collections balances.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Medical Assistant
Orthopaedic and Sports Medicine Center
Kingsland, GA
05.2004 - 07.2006
- Systematically recorded client medical history, medication, symptoms, and allergies to ensure thorough patient preparation for doctor visits.
- Assisted orthopedic surgeon with major and minor surgical procedures, ensuring efficient instrument handling and sterilization, preparing the operating room and patient support.
- Oversaw patient appointment scheduling and follow-up processes. Managed incoming phone calls and ensured timely voicemail responses. Enhanced clinic workflow efficiency and minimized patient wait times.
- Coordinated pre-operative assessments, preparing patients for surgery through comprehensive evaluations. As well as addressing any concerns or questions they may have had.
- Scheduled surgeries with the hospital and surgical center as well as verified insurance benefits and submitted prior authorizations.
- Supported physician in diagnostic testing by performing vital sign assessments, administering injections, conducting x-rays, and drawing blood.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Administered application and removal of casts, splints, and durable medical equipment while educating patients on proper care and usage. Removed surgical staples and sutures.
- Guided patients in executing exercises for home exercise programs to promote recovery and independence as well as sent referrals for physical therapy.
- Measured and fit crutches and canes and instructed patients on proper crutch and cane walking.
Certified Nursing Assistant
The Mews of St. Mary's
St. Marys, GA
06.2002 - 05.2004
- Ensured residents' comfort and safety by offering compassionate care and maintaining a respectful and positive environment.
- Delivered comprehensive personal hygiene support, including bathing, teeth brushing, hair grooming, and dressing, to enhance individual dignity and honor personal choices.
- Maintained accurate records of resident interactions and care plan advancements while tracking vital signs for effective healthcare management.
- Coordinated regular communication with families to provide insights on patient well-being and treatment advancements.
- Supported residents in achieving independence during meals while providing assistance for those requiring help, focusing on nutritious choices for various dietary restrictions.
- Executed precise medication administration protocols to guarantee resident safety and adherence to prescribed regimens.
Education
No Degree - Nursing And Hotel And Restaurant Management
Georgia Southern University
Statesboro, GANo Degree - Pre-req For Nursing School
East Georgia State College
Swainsboro, GAMedical Assistant Diploma - undefined
Advanced Career Training
Jacksonville, FL03.2005
High School Diploma -
Camden County High School
Kingsland, GA05.2003
Skills
- Venipuncture and Phlebotomy
- Vital Signs
- Appointment and Surgical Scheduling
- EMR / EHR
- Records Management & Chart Prepping
- X-Ray
- Specimens collection and processing
- Insurance verification & Prior Authorizations
- Suture/Staple Removal & Wound Dressing
- Splinting & Casting
- Medical terminology knowledge
- Brace fitting
- Referral, Procedure & Medication Ordering
- Patient care coordination
- Medical billing and coding
Certification
BMO X-ray operator
Certified Nursing Assistant Certificate
Medical Assistant Diploma
Timeline
Patient Care Coordinator
Procle Healthworks
03.2024 - 01.2025
Medical Assistant
Resurgens Orthopedics
08.2023 - 03.2024
Medical Assistant (90-day Temp Position)
Advanced Health Solutions
04.2023 - 07.2023
Medical Assistant
Northside Hospital Orthopedics
09.2021 - 08.2022
Volunteer Media Coordinator
Angel Flight South East
01.2019 - 05.2019
Event Specialist Supervisor
Advantage Sales and Marketing
10.2015 - 12.2016
Patient Access Registrar Including Collections
East Georgia Regional Medical Center
01.2008 - 05.2008
Cake Decorator/Assistant Manager
Baskin Robbins/Dunkin Donuts
07.2006 - 03.2009
Medical Assistant
Orthopaedic and Sports Medicine Center
05.2004 - 07.2006
Certified Nursing Assistant
The Mews of St. Mary's
06.2002 - 05.2004
Medical Assistant Diploma - undefined
Advanced Career Training
No Degree - Nursing And Hotel And Restaurant Management
Georgia Southern University
No Degree - Pre-req For Nursing School
East Georgia State College
High School Diploma -
Camden County High School
References
- Thomas Federico, MD, 407-697-4345
- Haynes Halbrooks, PA, 678-360-4992
- Angela Hermiz, 404-788-1291
- Matthew Hodge, 404-702-4630
- Kelly Marino, 404-660-4842