Esther Mae Delfin

• Perform comprehensive patient intake: vitals, chief complaints, medication lists, and allergy documentation.
• Assist providers with fluoroscopy-guided injections, pain-pump refills and adjustments, and suture/staple removals.
• Prepare sterile fields and set up trays for injections, minor procedures, and diagnostic exams.
• Conduct EKGs, venipuncture, and specimen handling for laboratory evaluation.
• Coordinate new-patient scheduling, referrals, and insurance prior authorizations.
• Manage faxes, chart preparation, and EMR documentation using eClinicalWorks (ECW) and DrChrono.
• Ensure compliance with infection-control and OSHA standards for exam rooms and medical equipment.
• Communicate compassionately with patients to support understanding and comfort before and after procedures.

• Performed comprehensive patient intake: vitals, chief complaints, medication lists, and allergy documentation.
• Assisted providers with fluoroscopy-guided injections, pain-pump refills and adjustments, and suture/staple removals.
• Prepared sterile fields and set up trays for injections, minor procedures, and diagnostic exams.
• Conducted EKGs, venipuncture, and specimen collection for laboratory testing.
• Managed incoming/outgoing faxes, organized charts, and ensured accurate EMR documentation in AdvancedMD.
• Maintained compliance with infection-control and OSHA standards.
• Supported efficient clinic flow and patient communication.

• Delivered excellent customer service in a high-volume café environment.
• Handled cash transactions and maintained inventory control.
• Collaborated effectively with team members to ensure efficiency and cleanliness.

• Processed sales, returns, and exchanges accurately.
• Educated customers on products and maintained positive relationships.
• Balanced registers and maintained organized, safe work areas.

Expected Graduation: Jan 2027

Graduated Dec 2022

• Dean's List [Fall 2022]