Yesenia Jackson
Austin,TX
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
The Colton House Hotel
02.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Answered customer telephone calls promptly and appropriately handled needs.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Updated guest profiles with preferences and requests for personalized service in future stays.
Sales Representative
Dillard's
06.2023 - 02.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Front Desk Agent
The Driskill Hotel
08.2021 - 12.2022
- Helped complete paperwork
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Public Areas Attendant
The Driskill Hotel
10.2020 - 08.2021
- Cleaned any public areas including lobby, gym, bathrooms, and outside sitting area
- Assisted other departments as necessary, providing additional support during peak occupancy periods or staff shortages.
- Supported hotel events by setting up, breaking down, and maintaining cleanliness during functions as needed.
Education
High School Diploma -
East Side Early College
Austin, TX05-2023
Skills
- Customer Service
- Cash Handling
- Time Management
- Guest Relations
- Listening Skills
- Documentation
- Registration processing
- Front Office Support
Timeline
Front Desk Agent
The Colton House Hotel
02.2024 - Current
Sales Representative
Dillard's
06.2023 - 02.2024
Front Desk Agent
The Driskill Hotel
08.2021 - 12.2022
Public Areas Attendant
The Driskill Hotel
10.2020 - 08.2021
High School Diploma -
East Side Early College
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