Yesenia Leal Mercado
Nogales,AZ
Summary
Proven expert in facilities maintenance and customer service, honed at Velocity and other leading companies. Leveraged cleaning expertise and interpersonal skills to enhance commercial environments and client satisfaction. Achieved significant efficiency improvements in waste management and sanitation, contributing to healthier, welcoming spaces. Demonstrates a commitment to excellence and teamwork, driving positive outcomes and operational success. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
15
15
years of professional experience
Work History
Janitor
Velocity
10.2023 - 09.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Agricultural Worker
Amado Management LLC
06.2020 - 01.2023
- Maintained a safe work environment by adhering to all safety protocols and training fellow workers on proper procedures.
- Operated various types of farm equipment proficiently for planting, cultivating, and harvesting purposes.
- Ensured optimal plant growth by monitoring weather conditions and adjusting care accordingly.
- Cared for livestock by cleaning and disinfecting pens and facilities.
- Streamlined harvesting processes with the use of modern machinery, resulting in reduced labor costs and greater efficiency.
- Participated in ongoing professional development opportunities to stay current on industry best practices for agriculture workforces.
- Streamlined harvesting processes to minimize waste and ensure high-quality produce.
- Enhanced team productivity, providing training on new farming technologies and safety protocols.
Sales Associate
Susan Fashion
03.2016 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Sales
Casa Noemi
04.2009 - 05.2016
- Analyzed monthly sales trends to implement identified sales processes and improvement changes.
- Recorded customer feedback and sales data to improve sales and customer experience.
- Spearheaded collaboration between sales support functions such as pre-sales and post-sales teams for seamless customer experiences.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Education
Margarita Maza De Juarez
Nogales, SONSkills
- Cleaning Expertise
- Restroom Care
- Customer service-focused
- Mopping Techniques
- Facilities Maintenance
- Dusting proficiency
- Waste Disposal Management
- Skilled housekeeper
- Window Washing
- Cleaning and sanitizing
- Sweeping and Mopping
- Trash Collection
- Restroom Servicing
- Stock replenishment
- Dressing Room Assistance
- Product Knowledge
- Friendly and Helpful
- Store Organization
- Product Merchandising
- Honest and Dependable
- Retail Merchandising
- Store Opening and Closing
Timeline
Janitor
Velocity
10.2023 - 09.2024
Agricultural Worker
Amado Management LLC
06.2020 - 01.2023
Sales Associate
Susan Fashion
03.2016 - 05.2020
Sales
Casa Noemi
04.2009 - 05.2016
Margarita Maza De Juarez
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