Yesenia Lopez
Eloy,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Precise Motor Vehicle Services
02.2023 - Current
- Process registration of vehicles, registration renewal, and title transfers (transfer of vehicle ownership) for customers.
- Provide customers with the appropriate titles and tags for their registered vehicles.
- Answer customers questions related to their titles, tags, and registration process.
- Retrieve MVR records when requested.
- Provide automobile insurance quotes and issue policies for them.
- Take insurance payments and perform endorsements (make requested adjustments to customers automobile policies).
- End of the month closing and end of the day closing for insurance policies.
- Assist in processing insurance bonds.
- Mobile notary services.
- Provide fingerprint services.
- Assist in customer's U-Haul equipment rentals and reservations.
Server
Cracker Barrel Restaurant
11.2022 - Current
- Managed multiple tables, ensuring timely service and guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Answered customers' questions, recommended items, and recorded order information.
Business Owner/Secretary
Enriquez Roofing
06.2001 - 11.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, tracking expenses, and tax preparation. Additionally, coordinated with the company's Certified Public Accountant to file taxes.
- Ensured timely responses to client inquiries and project updates.
- Maintained invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered phone calls and enthusiastically greeted callers.
- Prepared professional correspondence such as emails along with ensuring accuracy and timeliness.
- Used Quickbooks and Dropbox to electronically file documents.
- Maintained physical filing systems along with categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Processed invoices.
- Submitted the proper permits to the city for the respective construction jobs to be performed.
- Contacted specific companies to get quotes on materials or equipments needed.
- Ran other business related errands
- Took payment from customers.
- Meet with customers when they were ready to start their roofing projects.
Skills
- Customer service
- Attention to detail and organization
- Driven and determined
- Active listening and problem solving
- Computer proficiency
- Adaptability, flexibility, and fast learner
- Phone etiquette
- Multitasking and time management
- Bookkeeping
- Relationship building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Precise Motor Vehicle Services
02.2023 - Current
Server
Cracker Barrel Restaurant
11.2022 - Current
Business Owner/Secretary
Enriquez Roofing
06.2001 - 11.2022