Yesenia Lopez
Oxnard,CA
Summary
To pursue a rewarding career in general management where my varied skills can be profitably utilized to achieve corporate objectives. To serve as a liaison between customers and retailer. To employ my knowledge and experience with the intention of securing a professional career with opportunity for challenges and career advancement while gaining knowledge of new skills and expertise.
Overview
1
1
Certification
4
4
years of post-secondary education
22
22
years of professional experience
Work History
Field Agent
Asurion
Oxnard, CA
02.2025 - 08.2025
- Explained availability and benefits of Verizon 5G internet services, enhancing customer understanding and engagement.
- Sold add lines, upgrades, and accessories to customers for both Verizon and AT&T.
- Delivered and set up replacement phones, watches, and tablets for customers at Asurion.
Retail Sales Consultant
Sunrun-Oxnard
Oxnard, CA
05.2024 - 08.2025
- Scheduled customer appointments to provide tailored solar panel information.
- Guided customers in selecting customized solar energy solutions based on individual needs.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
Multi-Store Manager
OSL Retail Services Inc
Oxnard, CA
08.2021 - 01.2024
- Managed operations for 4 stores for osl (att) inside sams club and ralphs.
- Maintained a six-day work schedule from 10:30 AM to 7 PM to support team productivity.
- Coached and developed new hires to enhance team performance.
- Sold AT&T wireless plans and devices, providing tailored solutions to customers.
- I work the 6 days a week from 1030-7.
Packaging Lead
Jilz Snackers
Oxnard, CA
06.2018 - 12.2020
- Led packaging department operations.
- Ensured proper packaging of crackers to maintain quality.
- Verified accuracy of expiration dates on product boxes.
- Organized pallets for optimal storage efficiency. according to safety and display standards.
Pizza Maker
Toppers Pizza
Camarillo, CA
10.2015 - 07.2017
- Prepared pizzas in fast-paced kitchen environment.
- Prepared pizzas and sandwiches to meet customer orders.
- Organized and replenished toppings for efficient pizza preparation.
- Maintained cleanliness of dishware to ensure hygiene.
Assistant Manager
Wireless Lifestyles-Ventura
Ventura, CA
02.2014 - 09.2015
- Managed store operations during opening and closing shifts.
- Sold wireless and home services at Sprint, engaging with customers directly.
- Delivered exceptional customer service, enhancing customer satisfaction.
- Provided exceptional customer service to enhance client experience.
- Sold wireless and home services for Sprint, contributing to sales goals.
- Achieved top sales performance during final month of employment.
Store Manager
Platinum Wireless
Oxnard, CA
02.2009 - 12.2010
- Supervised, coached, and trained 5 employees, enhancing team skills and performance.
- Provided training sessions on computer systems to enhance employee skills.
- Adapted and revised bi-weekly schedules to optimize staffing within 300 hours.
- Trained them on the computers.
- Welcomed customers upon arrival to create a friendly atmosphere.
Assistant Manager
Mobile Systems Wireless, Inc
Ventura, CA
01.2006 - 03.2008
- Oversaw store operations in the absence of the manager.
- Managed store opening and closing procedures to maintain security and efficiency.
- Delivered customer service and facilitated sales of wireless plans and phones to enhance customer satisfaction.
- Greeted customers warmly upon entry to enhance their shopping experience.
Assistant Manager
Sprint/Snap Wireless
Ventura, CA
03.2004 - 06.2005
- Filled in for the manager during absences.
- Assumed managerial responsibilities during manager's absence.
- Opened and closed the store daily, ensuring smooth operations.
Deli Manager and Cashier
Vons Grocery
Oxnard, CA
10.2003 - 03.2004
- Prepared food and sliced meats to meet customer orders.
- Handled cash register to ensure accurate sales and customer service.
- Acted as cashier in front of store to facilitate sales transactions.
- Managed inventory counts and placed orders to maintain stock levels.
Education
High school diploma - Gender Studies
Rio Mesa High School
Oxnard, CA 08.1996 - 06.2000
Skills
- Mobile Solutions Sales
- Sales
- Technology sales
- Retail sales
- Electronics sales
- Store Management Experience
- Store management
- POS
- Transaction Management
- Logistics Coordination
- Team management
- Management
- Leadership
- Assistant Manager Experience
- Supervising Experience
- Customer Engagement
- Customer service
- Upselling
- Product demos
- Retail Management
- Retail math
- Merchandising
- Cash Handling
- Organizational skills
- Time management
- Effective Communication
- Communication skills
- Multilingual Communication
Certification
- Driver's License, Non-CDL Class C
- Food Handler Certification
Authorized To Work
Yes
Personal Information
Yes
Timeline
Field Agent
Asurion
02.2025 - 08.2025
Retail Sales Consultant
Sunrun-Oxnard
05.2024 - 08.2025
Multi-Store Manager
OSL Retail Services Inc
08.2021 - 01.2024
Packaging Lead
Jilz Snackers
06.2018 - 12.2020
Pizza Maker
Toppers Pizza
10.2015 - 07.2017
Assistant Manager
Wireless Lifestyles-Ventura
02.2014 - 09.2015
Store Manager
Platinum Wireless
02.2009 - 12.2010
Assistant Manager
Mobile Systems Wireless, Inc
01.2006 - 03.2008
Assistant Manager
Sprint/Snap Wireless
03.2004 - 06.2005
Deli Manager and Cashier
Vons Grocery
10.2003 - 03.2004
High school diploma - Gender Studies
Rio Mesa High School
08.1996 - 06.2000