Summary
Overview
Work History
Education
Skills
Timeline
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Yesenia Medina

Yesenia Medina

Plano

Summary

Service-oriented in Sales with experience in Retail and Customer Service. Areas of expertise includes attention to detail, fast learning, excellent communication and time management skills. Handle tasks with efficiency and accuracy. Motivated, respectful, and patient. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

8
8
years of professional experience

Work History

Repair Order Booker/ Receptionist

Ewing Buick GMC
01.2023 - Current
  • Responsibilities include both clerical and administrative duties, answer multi line phone, emails, greet customers and professionally manage reception area, direct visitors by maintaining employee and department directories, support continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
  • Proficient with several software programs: Tekion, Compli
  • Ordering supplies as needed for the Service Department
  • Verified accuracy of tickets and ensure compliance with menu prices, insurance rates, and industry standards.

Manager, Customer Service

RaceTrac Petroleum, Inc.
07.2018 - 01.2021
  • Customer Service: Assisted customers with pumps, dietary concerns of Racetrac kitchen, availability of stock, maps/directions, and monetary transactions
  • Basic retail service, assisting in customer questions/concerns
  • Paperwork: Oversaw daily cash wrap activities such as: reloading safe, Overseeing cash delivery, end of day reports
  • Monitoring cash shortage/overages
  • Detail cleaning: Took apart all food appliances for deep cleaning
  • Daily cleaning of tea urns, soda fountain, roller grills, along with entire Racetrac kitchen, bathrooms and storefront
  • Manage daily schedule for 7-12 associates and assigned stations, evaluated weekly sales and place both daily and weekly orders based on projected sales, verified end of day cash flow and balance accounts.

Maintenance

Embassy Maintenance Building
05.2017 - 03.2019
  • Janitorial work in offices, warehouses and schools
  • Manage carpet cleaning, vacuuming, floor care, trash removal and restroom and kitchen cleaning
  • Maintain stock of necessary cleaning supplies by tracking inventory, placing orders and organizing stockroom., safe storage and usage of cleaning products
  • Ensure a safe working environment through proper handling of equipment and cleaning agents.

Beauty Consultant/ Sales Associate

Walgreens
12.2015 - 03.2017
  • Assisted customers with purchases and signing up for rewards program
  • Helped customers locate specific items and answering any questions or concerns
  • Observed return policy when processing refunds, including inspecting merchandise for damage
  • Processed all sale transactions while assisting customers with account updates and promotional offers.

Education

High School Diploma -

Wilmer-Hutchins High School
Dallas, TX
05.2012

Skills

  • Customer service
  • Communication skills
  • Time management
  • English
  • Guest services
  • Leadership
  • Microsoft word
  • Bilingual
  • Problem Resolution
  • Cash Handling
  • Critical thinking
  • Data Entry
  • Sales Experience
  • Scheduling
  • Inventory Management
  • Spanish

Timeline

Repair Order Booker/ Receptionist

Ewing Buick GMC
01.2023 - Current

Manager, Customer Service

RaceTrac Petroleum, Inc.
07.2018 - 01.2021

Maintenance

Embassy Maintenance Building
05.2017 - 03.2019

Beauty Consultant/ Sales Associate

Walgreens
12.2015 - 03.2017

High School Diploma -

Wilmer-Hutchins High School
Yesenia Medina