YESENIA MENDOZA
Fort Pierce,FL
Summary
Currently I have over 7 years of experience as a self-driven individual who excels in taking the initiative in prioritizing duties as needed with little to no supervision. I am highly motivated reliable and willing to learn with proven success of managing implementing and following procedures to meet businesses needs. My ability to thrive under pressure, while working to meet deadlines makes me a valuable asset to any employer.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Metro by T-Mobile
Fort Pierce, FL
01.2015 - 03.2023
- Collected deposits or payments and arranged for billing.
- Utilized problem solving skills in order to resolve complex customer inquiries.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Identified opportunities to upsell products or services when appropriate.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided customer service by answering incoming calls and responding to inquiries in a timely manner.
- Verified account information during each call to ensure accuracy in order processing or other transactions.
Receptionist
Primary care of treasure coast
Vero Beach, FL
05.2020 - 11.2020
- Worked with eclincal
- Checked patients insurance
- Scheduled and confirmed appointments.
- Performed data entry tasks into various computer systems accurately and promptly.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered [Number] calls per shift to assist with customer questions and concerns.
Education
High school or equivalent -
Fort Pierce Central High School
07.2014
Skills
- Bilingual
- Excellent Customer Service
- Phones
- Self motivated
- Ability to work under pressure
- Customer Care
- Team player
- Quick learner
- Credit card paying process
- Computer Skills
- Inbound and Outbound Calling
- Appointment Scheduling
- Data Entry
Timeline
Receptionist
Primary care of treasure coast
05.2020 - 11.2020
Customer Service Representative
Metro by T-Mobile
01.2015 - 03.2023
High school or equivalent -
Fort Pierce Central High School
Similar Profiles
ANDREW FOREMANANDREW FOREMAN
Dealer Development Manager at T-Mobile/Metro by T-MobileDealer Development Manager at T-Mobile/Metro by T-Mobile
Camila AlvaradoCamila Alvarado
Retail Sales Associate Manager Tech at Metro by T-MobileRetail Sales Associate Manager Tech at Metro by T-Mobile
Elizabeth CamachoElizabeth Camacho
Sales Associate at Metro by T-MobileSales Associate at Metro by T-Mobile
Diana RodriguezDiana Rodriguez
Sales Associate at Metro by T-MobileSales Associate at Metro by T-Mobile
Michael SampleMichael Sample
Carpenter/Captain at Riverside Docks LLCCarpenter/Captain at Riverside Docks LLC