Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Yesenia Mondragon

374 Lakeland Dr Se #7 Willmar

Summary

I have managed my life since I was 18, o living to different states and finding new jobs. I'm very flexible with my ours and make a great team player. I work well with others, as I'm friends and patient. I'm also very clean and tidy around me as I go.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Gurley Food
04.2021 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.

Restaurant Hostess

Tiffys Family Restaurant
01.2016 - 05.2021
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.

Education

Associate Of Communications - 4

Fullerton College
Fullerton, CA
07.2018

Skills

  • Customer service
  • Critical thinking
  • Problem resolution
  • Relationship building

Languages

Spanish
Elementary

Timeline

Customer Service Representative

Gurley Food
04.2021 - Current

Restaurant Hostess

Tiffys Family Restaurant
01.2016 - 05.2021

Associate Of Communications - 4

Fullerton College

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Yesenia Mondragon