Yesenia Monreal
Dallas,Tx
Summary
Dynamic Shift Manager with a proven track record at Popeyes Louisiana Kitchen Inc., excelling in customer service and employee training. Demonstrated expertise in cash handling and decision-making, ensuring operational excellence and team performance enhancement. Achieved notable improvements in customer satisfaction and team integration without compromising on punctuality and reliability. .
Overview
1
1
year of professional experience
Work History
Shift Manager
Popeyes Louisiana Kitchen Inc.
06.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
Cashier
Church's Texas Chicken
11.2023 - 04.2024
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
Golden Rule - DeSoto Campus
135 W Wintergreen Rd, DeSoto, TX 7511506-2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Punctual and reliable
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Shift Manager
Popeyes Louisiana Kitchen Inc.
06.2024 - Current
Cashier
Church's Texas Chicken
11.2023 - 04.2024
High School Diploma -
Golden Rule - DeSoto Campus
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