Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yesenia Ocegueda

Client Relations Associate
Los Angeles,CA

Summary

Well-qualified Client Relations Associate proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work History

Client Relations Associate

Skye Biologics,LLC
El Segundo, CA
01.2021 - Current
  • Built relationships and communicated with clients regularly, ensuring questions/concerns were addressed promptly and accurately as they arose
  • Helped train new candidates on the features of the online system with an eye towards managing client expectations while maximizing client satisfaction
  • Managed a high-volume workload within a deadline-driven environment
  • Handled multiple tasks at a time, with a strong attention to detail
  • Maintained strong interpersonal and analytical skills
  • Verified transactions, product orders and shipping dates and entered information into databases and reports via NetSuite

Lead Volunteer

Martin Luther King Jr. Community Hospital
Compton, CA
02.2017 - 01.2019
  • Assigned multiple tasks to ensure efficiency on the floor
  • Greeted/checked in visitors at the front desk using hospital’s software
  • Troubleshooting MARTTI (My Accessible Real Time Trusted Interpreter)
  • Hand hygiene observation runs
  • Familiar with Microsoft and Excel
  • Provided clerical support, addressing routine and special requirements

Physical Therapy Intern

South Gate Physical Therapy And Sports Medicine
South Gate, CA
05.2017 - 07.2018
  • Provided Physical Therapy services based on Physician’s order
  • Maintained documentation of patient assessment & treatment activities
  • Familiar with customer service/billing department
  • Familiar equipment: Tens Unit, Thermotherapy Paraffin Bath, Ultrasound, Balance Beam,Exercise Bike, Resistance Bands

Education

Bachelor’s degree - Sports Studies

California State University of Northridge
08.2014 - 05.2020

Skills

Technical Support

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Timeline

Client Relations Associate

Skye Biologics,LLC
01.2021 - Current

Physical Therapy Intern

South Gate Physical Therapy And Sports Medicine
05.2017 - 07.2018

Lead Volunteer

Martin Luther King Jr. Community Hospital
02.2017 - 01.2019

Bachelor’s degree - Sports Studies

California State University of Northridge
08.2014 - 05.2020
Yesenia OceguedaClient Relations Associate