Technical Support
Yesenia Ocegueda
Client Relations Associate
Los Angeles,CA
Summary
Well-qualified Client Relations Associate proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Client Relations Associate
Skye Biologics,LLC
El Segundo, CA
01.2021 - Current
- Built relationships and communicated with clients regularly, ensuring questions/concerns were addressed promptly and accurately as they arose
- Helped train new candidates on the features of the online system with an eye towards managing client expectations while maximizing client satisfaction
- Managed a high-volume workload within a deadline-driven environment
- Handled multiple tasks at a time, with a strong attention to detail
- Maintained strong interpersonal and analytical skills
- Verified transactions, product orders and shipping dates and entered information into databases and reports via NetSuite
Lead Volunteer
Martin Luther King Jr. Community Hospital
Compton, CA
02.2017 - 01.2019
- Assigned multiple tasks to ensure efficiency on the floor
- Greeted/checked in visitors at the front desk using hospital’s software
- Troubleshooting MARTTI (My Accessible Real Time Trusted Interpreter)
- Hand hygiene observation runs
- Familiar with Microsoft and Excel
- Provided clerical support, addressing routine and special requirements
Physical Therapy Intern
South Gate Physical Therapy And Sports Medicine
South Gate, CA
05.2017 - 07.2018
- Provided Physical Therapy services based on Physician’s order
- Maintained documentation of patient assessment & treatment activities
- Familiar with customer service/billing department
- Familiar equipment: Tens Unit, Thermotherapy Paraffin Bath, Ultrasound, Balance Beam,Exercise Bike, Resistance Bands
Education
Bachelor’s degree - Sports Studies
California State University of Northridge
08.2014 - 05.2020
Skills
Leadership
Effective Team Training
Problem Solving
Performance Management
Strategic Thinking
Confidence
Patience
Empathy
Motivation
Trust
Emotional Intelligence
Timeline
Client Relations Associate
Skye Biologics,LLC
01.2021 - Current
Physical Therapy Intern
South Gate Physical Therapy And Sports Medicine
05.2017 - 07.2018
Lead Volunteer
Martin Luther King Jr. Community Hospital
02.2017 - 01.2019
Bachelor’s degree - Sports Studies
California State University of Northridge
08.2014 - 05.2020
Similar Profiles
Maria CareyMaria Carey
Medical Device Sales Representative at Skye BiologicsMedical Device Sales Representative at Skye Biologics
Paul J. GarciaPaul J. Garcia
Sr. Director of Operations at Skye Biologics / Human Regenerative TechnologiesSr. Director of Operations at Skye Biologics / Human Regenerative Technologies
Anthony SirchAnthony Sirch
Owner at Blue Skye Graphics, LLCOwner at Blue Skye Graphics, LLC