Yesenia Ortiz-Gomez
Chula Vista,CA
Summary
Dynamic leader with proven expertise in spa operations and appointment management. Excelled in enhancing customer service and team efficiency, achieving significant improvements in guest satisfaction. Committed to reaching big-picture goals through managing organizational details and implementing daily improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Spa Supervisor
Arch Amenities Group
04.2023 - Current
- Completed all tasks as Spa Coordinator and Lead Spa
- Coordinator while also executing position as Spa Supervisor
- Managed daily operations of the spa ensuring smooth and efficient customer service
- Ensured compliance with safety regulations and maintained a safe, clean working environment
- Managed inventory levels
- Trained and supervised front desk staff on proper procedures for scheduling appointments, customer service, and processing payments
- Created monthly team meetings
- Recruited qualified individuals for open positions within the spa team
- Assist Spa Director in creating monthly goals for each department
- Managed membership program as well as organized monthly private events
- Managed the maintenance of member records including contact information updates
- Organized large spa group bookings and accommodations for VIP's, bridals, and member events.
- Provide and manage private fitness classes to accommodate in house conference groups
- Efficiently create group contracts
- Attend daily and monthly resort meetings
Lead Spa Coordinator
Arch Amenities Group
03.2022 - 04.2023
- Completed all tasks as Spa Coordinator while also executing position as Lead Spa Coordinator
- Managed daily operations of the spa ensuring smooth and efficient customer service
- Ensured compliance with safety regulations and maintained a safe, clean working environment
- Managed inventory levels
- Trained and supervised front desk staff on proper procedures for scheduling appointments, customer service, and processing payments
- Handled guest concerns with courtesy and in a timely manner
- Attend monthly "resume" resort meetings
- Managed membership billing
Lead Spa Coordinator
Paradise Point Resort and Spa
06.2019 - 03.2020
- Completed all tasks as Spa Coordinator while also managing position as Lead Spa Coordinator
- Managed daily operations of the spa ensuring smooth and efficient customer service
- Ensured compliance with safety regulations and maintained a safe, clean working environment
- Managed inventory levels
- Trained and supervised front desk staff on proper procedures for scheduling appointments, customer service, and processing payments
- Handled guest concerns with courtesy and in a timely manner
- Attend monthly "resume" meeting
Spa Coordinator
Paradise Point Resort and Spa
02.2018 - 06.2019
- Created a welcoming atmosphere by providing exceptional hospitality services such as booking appointments, attending to the guest needs, and answering questions about treatments and retail
- Checking guests in and out
- Provided tours of the spa facility
- Maintained a clean spa facility and reception/retail area
- Balanced staff scheduling according to seniority
- Follow all opening and closing procedures
Cashier
Ace Parking
08.2015 - 01.2018
- Greeted customers and provided information about parking fees, regulations and services.
- Assisted customers with finding available spaces in the lot.
- Directed traffic flow within the lot as needed to maintain safety and orderliness.
- Processed cash transactions accurately and promptly while adhering to all cash handling procedures.
Education
Cosmetology License - Cosmetology
Bellus Academy National City
National City, CA04-2017
High School Diploma -
Patrick Henry High School
San Diego06-2014
Skills
- Appointment management
- Sales and promotion
- Spa operations
- Problem-solving aptitude
- Multi-tasking
- Hospitality services
Certification
Cosmetology License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Spa Supervisor
Arch Amenities Group
04.2023 - Current
Lead Spa Coordinator
Arch Amenities Group
03.2022 - 04.2023
Lead Spa Coordinator
Paradise Point Resort and Spa
06.2019 - 03.2020
Spa Coordinator
Paradise Point Resort and Spa
02.2018 - 06.2019
Cashier
Ace Parking
08.2015 - 01.2018
Cosmetology License
Cosmetology License - Cosmetology
Bellus Academy National City
High School Diploma -
Patrick Henry High School
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