Yesenia Palomo
Houston,TX
Summary
To support the management team with problem-solving skills, customer service skills, effective teamwork, and respect for deadlines while providing administrative and entry-level talents with the goal of proving myself and growing within the company in a self-motivated professional environment. Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
13
13
years of professional experience
Work History
Assistant General Manager
Holiday Inn Express
Stafford
11.2021 - Current
- Directing daily business operations and delegating daily tasks
- Perform daily, weekly and monthly property inspections
- To ensure guest satisfaction and overall efficiency of hotel operations, to train staff as outlined in all department procedures and ensure staff is prepared to provide excellence to guests and visitors at all times
- Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures
- Provide administrative and operational support to Hotel Managers
- Assisting in residential sales as and when required and development with strong sales prospects
Front Office Manager
Crowne Plaza Houston
Houston
10.2015 - 11.2021
- Handle guest check ins and checkouts professionally and in a welcoming and professional manner
- Perform or delegate various tasks to confirm or make reservations, collect payment, and offer solutions when guest report problems
- Resourceful, take ownership of problems and issues that arise and have excellent problem-solving skills
Receptionist
DermaCare Day & Spa
Houston
10.2010 - 10.2015
- Answer all phone calls and provide information as well as take detailed messages
- Schedule appointments and maintain and up to date appointment calendar
- Handle cash transactions in a safe and efficient manner
- Maintain inventory and fulfill orders for new inventory
- Work in a face paced environment and maintain work area up to standards
Education
High School Degree -
Jersey Village High School
Houston 06.2013
Skills
- Strategic Planning Skill
- Training and Development Background
- Operations Management
- Team Leadership Expertise
- Employee Relations
- Employee Scheduling
- Staff Management
- Quality assurance
- Performance evaluation
- Time management
- Attention to detail
- Problem solving
- Customer Service Management
Languages
Spanish
Native or Bilingual
Timeline
Assistant General Manager
Holiday Inn Express
11.2021 - Current
Front Office Manager
Crowne Plaza Houston
10.2015 - 11.2021
Receptionist
DermaCare Day & Spa
10.2010 - 10.2015
High School Degree -
Jersey Village High School