Yesenia Perches
Perris,CA
Summary
Accomplished professional with a proven track record at the County of Riverside, adept in cash flow management and exhibiting a goal-oriented mindset. Excelled in enhancing customer satisfaction and financial operations through strong analytical skills and effective negotiation techniques. Achieved measurable improvements in debt recovery, underscoring a commitment to continuous improvement and operational excellence.
Overview
11
11
years of professional experience
Work History
Admission and Collections
County of Riverside Probation Department
06.2023 - Current
- Provided detailed documentation supporting legal action against delinquent accounts when necessary, aiding in successful litigation efforts.
- Balanced firm but fair collections practices with excellent customer service skills, maintaining positive relationships with clients even during difficult financial negotiations.
- Analyzed customer credit data to make informed decisions on extending or denying credit, minimizing financial risk.
- Assisted in the development of departmental goals and KPIs, ensuring a focus on continuous improvement and measurable results within credits and collections operations.
Office Assistant Ll
County of Riverside
10.2020 - 06.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Front Desk Receptionist
Temecula Dental Practice And Orthodontics
04.2018 - 10.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Call Center Representative
Star Crest Enterprise
11.2016 - 04.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Bookkeeper
TC Construction
09.2013 - 04.2016
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Education
No Degree - Psychology
Mt. San Jacinto College
San Jacinto, CAHigh School Diploma -
March Mountain High School
Moreno Valley, CA06.2008
Skills
- Skip tracing techniques
- Goal-oriented mindset
- Strong analytical skills
- Negotiation techniques
- Cash flow management
- Debt recovery expertise
Languages
Spanish
Native or Bilingual
Timeline
Admission and Collections
County of Riverside Probation Department
06.2023 - Current
Office Assistant Ll
County of Riverside
10.2020 - 06.2023
Front Desk Receptionist
Temecula Dental Practice And Orthodontics
04.2018 - 10.2020
Call Center Representative
Star Crest Enterprise
11.2016 - 04.2018
Bookkeeper
TC Construction
09.2013 - 04.2016
No Degree - Psychology
Mt. San Jacinto College
High School Diploma -
March Mountain High School
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