Yesenia Ramirez

• Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
• Negotiated payment plans with patients, maintaining a high rate of successful payments.
• Effectively used hospital software systems to enter patient demographic information, verify insurance coverage, and schedule appointments when necessary.
• Increased efficiency in data entry tasks by consistently maintaining high levels of accuracy and speed.

• Maintained strict confidentiality by securely handling sensitive patient information in compliance with HIPAA regulations.
• Streamlined patient registration process by implementing efficient data entry methods and reducing wait times.
• Served as a liaison between patients, families, physicians, nurses, social workers during the admission process.
• Managed high-stress situations effectively while maintaining professional composure when dealing with emotional or difficult circumstances.
• Registered patients for labs, surgeries and radiology.

Work History

Fishermen’s Community Hospital- Business Office & Physicians Practice Director

Marathon, FL • 08/2000 - 01/2020

⦁ Responsible for overseeing all aspects of the Hospital

and Physician's Clinics Business Office, Admissions,

Registration, Cashiering, Scheduling, Billing and Collections.

⦁ Supporting leadership by participating in the hospital-

wide Performance Improvement Program. providers to

resolve payments, as well as, with PFS.

⦁ Maintained good communication between department

heads, medical staff, and governing boards by

attending board meetings.

⦁ Responsible for recruiting, hiring, training, coaching a

staff of 65+ employees.

⦁ Responsible for maintaining physicians credentialing.

• Cross-trained existing employees to maximize team agility and performance.
• Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing write-offs.
• Enhanced collections efficiency by implementing and monitoring strategic collections plans leading Revenue Cycle team.
• Prepared and delivered performance reviews of 4 collections agents to support continuous improvement of department.

• Established strong working relationships with insurance company representatives, facilitating efficient communication and prompt issue resolution.
• Increased cash flow for the organization through diligent monitoring of insurance reimbursements and timely appeals of underpaid claims.
• Facilitated dispute resolution between parties involved in contractual agreements, fostering positive working relationships while protecting company interests.
• Spearheaded initiatives to improve internal communication regarding contract status, deadlines, and performance metrics.

• Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring company adherence to industry standards.
• Reviewed billing problems, researched issues, and resolved concerns with all financial class Workman's Comp, VA, MVA, Medicare, Medicaid and all commerical insurances.
• Managed monthly billing process to complete billings and returns to meet company revenue recognition policies. .

• Facilitated smooth transitions between shifts by maintaining comprehensive handoff notes for incoming Patient Admitting Representatives.
• Maintained strict confidentiality of patient information in accordance with HIPAA regulations, safeguarding sensitive data at all times.

• Greeted every guest with personable approach and provided knowledgeable service.
• Completed registration paperwork, verifying accurate patient information.
• Answered patient questions and inquiries regarding registration process and documentation.
• Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.